Christy Cedeño
Tampa,FL
Summary
Resourceful Office Administrator with a proven track record in enhancing patient and customer experiences at Advanced Regenerative Orthopedics through effective use of Office Suite and Salesforce. Demonstrated success in improving patient records management and service delivery while upholding strict standards of confidentiality. Highly skilled in troubleshooting, software installation, and network configuration, ensuring efficient tech support and problem resolution. Known for strong communication abilities and adaptability, committed to driving organizational success through high productivity.
Overview
18
18
years of professional experience
Work History
Customer Experience Manager
Hbodywraps
Tampa, FL
09.2018 - Current
- Developed custom widgets for displaying content on pages.
- Designed and developed responsive websites optimized for mobile and desktop platforms.
- Created and implemented firewalls, encryption strategies and other critical security measures.
- Used change methodologies to increase sales and led projects for increased productivity.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Achieved established sales targets by generating new customer accounts.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Monitored office supplies inventory and placed orders when necessary.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Informed patients of financial responsibilities prior to rendering services.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Set up appointments for physician visits and procedures using calendar software.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
Patient Care Coordinator/ Receptionist
Advanced Regenerative Orthopedics
Tampa, FL
11.2017 - 10.2018
- Answering emails with outlook
- Assist Patrons with Xray images, scripts, sending patients to therapy
- Scheduling next post op dates for patients
- Filling, Data entry, Practice fusion, Sales Force
- Used excel to track patients
- Provided scripts for physical therapy, pharmacy, and other doctor referrals to patient
- Traveled to The Villages, when we were short staffed
- Retrieving/Sending Medical Records to Patrons
Customer Service Rep
Certified Records Management
Tampa, FL
03.2017 - 10.2017
- Answering emails, phone calls, relaying messages, faxing etc
- Sending classified information to clients who have requested documents we have stored
- Filing, non-indexing files, inner indexing using excel
- Packaging and shipping documents
- Data entry
- Processing work orders
Receptionist/Assistant Manager
Hollywood Body Wraps
Tampa, FL
01.2010 - 01.2017
- Scheduling appointments, Answering phones, incoming and outgoing, returning phone calls
- Payroll, Time Sheets
- Batching, inventory
- Social Media Advertising, selling products & meeting quota
- Filing, scanning, Faxing, sending documents
- Microsoft Office
Food Service Host
Lakeland Regional Medical Center
Lakeland, FL
05.2009 - 10.2010
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
Waitress/dietary
Carpenters Estates
Lakeland, FL
03.2008 - 04.2009
- Retrieving orders from patrons for meal orders
- Check with patrons to ensure that they are enjoying their meals and received the correct meal/diet
- Check with Nurse staff of correct diet
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Customer Service Representative
OneSource
Lakeland, FL
07.2007 - 12.2007
- Conferred with customers via telephone (outgoing)
- Kept records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Setting Appointments for Medicare Advantage
Sales Associate
Rack room Shoes
Lakeland, FL
01.2007 - 07.2007
- Assisted customers with help and information and
- Resolve customers' complaints by performing activities such as exchanging merchandise, and refunding money
- Solicit sale of new or additional services or products
Education
Medical Billing and Coding -
Rasmussen College
Tampa, FL03.2019
Skills
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Practice Fusion
- Salesforce
- 45 WPM
- WordPress
- GoDaddy
- Medical record requests
- Payment collection
- Customer service
- Patient confidentiality
- Patient registration
- Office administration
- Patient records management
References
Available Upon Request
Typing Speed
45 wpm
References
References available upon request.
Timeline
Customer Experience Manager
Hbodywraps
09.2018 - Current
Patient Care Coordinator/ Receptionist
Advanced Regenerative Orthopedics
11.2017 - 10.2018
Customer Service Rep
Certified Records Management
03.2017 - 10.2017
Receptionist/Assistant Manager
Hollywood Body Wraps
01.2010 - 01.2017
Food Service Host
Lakeland Regional Medical Center
05.2009 - 10.2010
Waitress/dietary
Carpenters Estates
03.2008 - 04.2009
Customer Service Representative
OneSource
07.2007 - 12.2007
Sales Associate
Rack room Shoes
01.2007 - 07.2007
Medical Billing and Coding -
Rasmussen College