Christy Clardy
Murfreesboro,TN
Summary
Organized Team Leader with nine years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling services and coordinating care. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
9
9
years of professional experience
Work History
Lead Clinical Staffing Coordinator
Saint Thomas Premier Staffing
2022.06 - Current
- Developed comprehensive training programs for new hires, leading to faster onboarding and higher productivity levels.
- Enhanced overall team satisfaction by fostering a supportive work environment through open communication and collaboration.
- Guided employees through day-to-day work and complex problems offering mentorship opportunities that contributed towards their professional growth..
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Evaluated timecards for accuracy and cost center coding.
Clinical Staffing Coordinator
Saint Thomas Premier Staffing
2020.06 - 2022.06
- Reviewed and assisted with daily clinical staffing to ensure adequate staffing at all campuses.
- Provided scheduling and time card support to associates.
- Reviewed timecards for completion and accuracy for float pool and other hospital units.
- Created training plans for new hires, accessing skill gaps and finding ways to accommodate them
- Created and maintained staffing coordinator resources and communicates changes among department
- Maintained great relationships with house supervisors, unit managers, board runners, department leads and float pool.
Administrative Coordinator
The Wellness Center, Saint Thomas Rutherford
2019.09 - 2020.06
- Continued all responsibilities of registrar.
- Partnered with chest pain committee and cardiology physicians to establish new referrals process for hospital cardiac patients needing cardiac rehabilitation.
- Provided support to Volunteer Services.
Patient Registrar
The Wellness Center, Saint Thomas Rutherford
2016.03 - 2019.09
- Met with all inpatient referrals to explain health benefits of cardiopulmonary rehabilitation'
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Explained financial responsibilities to patients as well as payment options.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
Information Desk Receptionist
Ascension Saint Thomas Rutherford Hospital
2014.09 - 2016.03
- Streamlined front desk operations for increased efficiency, managing phone calls and directing visitors to appropriate departments.
- Improved communication between departments by serving as the central point of contact for all inquiries.
- Handled confidential documents with discretion, ensuring the privacy of sensitive client information.
Education
High School Diploma -
La Vergne High School
La Vergne, TNSkills
- Professionalism and Ethics
- Patient Relations
- Referral Verification
- Administrative Support
- Insurance Authorizations & Verification
- Organizational Skills
- Remote Conferencing and Communication
- Scheduling
- Patient Confidentiality
- Adaptability and Flexibility
- Teamwork and Collaboration
- Multitasking Capabilities
Accomplishments
- Recipient of the Bee Award for Exceptional Associates
- Recipient of the Saint Thomas Guardian Angel Award
Timeline
Lead Clinical Staffing Coordinator
Saint Thomas Premier Staffing
2022.06 - Current
Clinical Staffing Coordinator
Saint Thomas Premier Staffing
2020.06 - 2022.06
Administrative Coordinator
The Wellness Center, Saint Thomas Rutherford
2019.09 - 2020.06
Patient Registrar
The Wellness Center, Saint Thomas Rutherford
2016.03 - 2019.09
Information Desk Receptionist
Ascension Saint Thomas Rutherford Hospital
2014.09 - 2016.03
High School Diploma -
La Vergne High School
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