Nicole Stewart
South Lake Tahoe,CA
Summary
Distinguished for delivering exceptional customer service that cultivates positive experiences, with a proven track record in collaborative and leadership roles. Expertise in the service industry, particularly in POS technology, inventory management, and cash flow operations. Committed to leveraging skills in a dynamic environment that offers opportunities for growth and professional development. A passion for enhancing operational efficiency while ensuring customer satisfaction drives continuous improvement and success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Barista
Margaritaville Resort
South Lake Tahoe, CA
10.2024 - Current
- Executed preparation of various coffee drinks to meet customer preferences.
- Conducted training sessions to equip new hires with essential skills and knowledge.
- Monitored stock levels and executed cash procedures to ensure accuracy and compliance in financial transactions.
- Conducted regular cleaning and organization of work space to promote a professional environment.
- Engaged with customers to provide timely assistance and ensure a seamless service experience.
Store Assistant General Manager
Circle K
Lake Elsinore, CA
05.2023 - 06.2024
- Assisted in daily store operations alongside store manager. Supported staff performance and development initiatives. Helped maintain inventory control and store standards.
- Assisted team members in delivering quality service to enhance customer satisfaction. Addressed customer complaints promptly to improve overall experience.
Stage Hand/Rigger
Star Way Productions
Temecula, CA
04.2017 - 12.2021
- Collaborated with production teams to ensure efficient backstage coordination for live performances and recordings.
- Assisted in setting up scenery, lighting, sound, props, rigging, and special effects for large-scale productions.
- Set up and dismantled stage equipment for various productions, ensuring optimal safety and efficiency.
Food Expeditor/Food Runner
Chili's Bar and Grill
Lake Elsinore, CA
11.2016 - 04.2017
- Oversaw food expediting operations, ensuring accurate preparation of dishes with appropriate modifiers and side items.
- Assisted in delivering complete orders from the expo to guests. Supported servers by running beverages. Pre-bussed tables to maintain cleanliness and efficiency.
Customer Service Representative (CSR)
Pins 'N Pockets
Lake Elsinore, CA
03.2016 - 11.2016
- Achieved high customer satisfaction by effectively addressing routine inquiries about products and services. Resolved complaints promptly, contributing to a positive customer experience.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Shift Manager
Del Taco
Temecula, CA
08.2009 - 07.2015
- Conducted daily safe count verification and managed employee breaks to uphold financial accuracy and compliance standards.
- Managed inventory monitoring and coordinated order placements to support seamless stock operations.
- Monitored guest feedback and addressed concerns promptly to maintain high standards of service excellence.
Education
High School Diploma -
Paloma High School
Menifee, CA06.2009
Skills
- Team leadership
- Service excellence
- Inventory control
- Team member training
- POS system
- Food safety knowledge
- Efficient workflow
- Order accuracy
Certification
- ServSafe
- RBS
Timeline
Lead Barista
Margaritaville Resort
10.2024 - Current
Store Assistant General Manager
Circle K
05.2023 - 06.2024
Stage Hand/Rigger
Star Way Productions
04.2017 - 12.2021
Food Expeditor/Food Runner
Chili's Bar and Grill
11.2016 - 04.2017
Customer Service Representative (CSR)
Pins 'N Pockets
03.2016 - 11.2016
Shift Manager
Del Taco
08.2009 - 07.2015
High School Diploma -
Paloma High School