Christy Harkness
Greer,SC
Summary
Dynamic professional with a proven track record at Fairfield Marriott, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient operations and staff training. Skilled in cash handling and data entry, I foster positive team dynamics while ensuring compliance with safety standards, contributing to a 20% increase in customer engagement.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Fairfield Marriott
08.2009 - 09.2011
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated room bookings using property management system to optimize occupancy rates.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk procedures and hotel policies to enhance team performance.
Assistant Manager
Best Beef
08.2003 - 07.2008
- Coordinated daily operations to enhance team efficiency and service quality.
- Helped with training programs for new staff, improving onboarding process and retention.
- Conducted inventory management procedures, reducing waste and optimizing supply chain.
- Supported marketing initiatives, contributing to increased customer engagement and brand loyalty.
- Monitored compliance with safety standards, ensuring workplace safety and regulatory adherence.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Science - Business
Usc Upstate
Spartanburg, SC04-2006
High School Diploma -
Easley High
Easley, SC05-1998
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Desk Receptionist
Fairfield Marriott
08.2009 - 09.2011
Assistant Manager
Best Beef
08.2003 - 07.2008
Associate of Science - Business
Usc Upstate
High School Diploma -
Easley High