Christy Lee
Nashville,TN
Summary
Diligent CPhT with strong foundation in pharmaceutical practices and patient care. Successfully managed medication dispensing and inventory control, ensuring accuracy and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Nashville, TN
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Certified Pharmacy Technician
Ascension St Thomas West
Nashville, TN
09.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
TriStar Centennial Medical Center
Nashville, TN
07.2018 - 09.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, and efficiency
- Worked with computerized and automated systems for dispensing medications
Education
High School Diploma - General Studies
Aaron Academy
Gallatin, TNCertificate - Pharmacy
UT Health Science Center College of Pharmacy
Knoxville, TNSkills
- Attention to detail
- Problem-solving skills
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Prescription interpretation
- Drug storage procedures
- Insurance verification
- Patient confidentiality
- Aseptic techniques
- Pharmacy law compliance
- Compounding techniques
- Advanced math skills
- Inventory management
- Intravenous admixture preparation
- Multitasking and organization
- Time management
- Medication safety protocols
- Medicare and medicaid process
- Medication therapy management
- Pharmacology
Certification
CPhT-ADV/ CSPT
PTCB Certificates:
MTM
Non Sterile Compounding
Immunization
Hazardous Drug Management
Billing and Reimbursement
Timeline
Certified Pharmacy Technician
Walgreens
03.2024 - Current
Certified Pharmacy Technician
Ascension St Thomas West
09.2023 - Current
Certified Pharmacy Technician
TriStar Centennial Medical Center
07.2018 - 09.2023
High School Diploma - General Studies
Aaron Academy
Certificate - Pharmacy
UT Health Science Center College of Pharmacy