Summary
Overview
Work History
Skills
Websites
Certification
Areas of Expertise
Additional Experience
Languages
Timeline
Generic

Christy Levermann

Fort Worth,TX

Summary

Diligent and innovative Program/Project Management executive with extensive experience across high-profile assignments. Proven ability to leverage technology solutions to enhance business performance and drive process efficiencies. Skilled in strategic planning, post-merger integrations, and stakeholder engagement. Adept at leading cross-functional teams and delivering results aligned with organizational goals.

Results-driven professional specializing in program management, known for delivering successful outcomes and fostering collaborative environments. Recognized for strategic planning and problem-solving abilities, consistently meeting and exceeding goals. Relied upon to adapt to changing needs and ensure team alignment. Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Program Manager

Avaya
01.2019 - 01.2025
  • Led high-profile implementations including Unified Communications, Contact Center, Cloud, and on-prem solutions. Including a 500+ site migration from on prem to new Cloud solution.
  • Directed teams of Project Managers and Technical Delivery resources.
  • Conducted executive-level status reviews and long-term planning sessions.
  • Mentored and supported numerous Project Managers and Coordinators to create strong workplace culture.
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
  • Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.

Senior Infrastructure Program Manager (Contractor)

Novartis-Alcon / Digital Intelligence Systems Inc
01.2018 - 01.2019
  • .Managed enterprise-wide initiatives including AD migration, automation, and infrastructure upgrades.
  • Led the post divestiture initiative for 200+ site migrations
  • Created Confluence pages and JIRA tracking for workstreams.
  • Delivered strategic reports for senior leadership.
  • Developed and implemented robust quality assurance processes for infrastructure programs, ensuring all deliverables met or exceeded stakeholder expectations.
  • Optimized resource utilization throughout all stages of project lifecycles, resulting in increased productivity and reduced waste.
  • Mentored junior team members in project management best practices, contributing to a high-performing work environment.

Infrastructure Program Manager (Contractor)

Janus Henderson / Ripple Effect Consulting
01.2017 - 01.2018
  • Globalized IT Service Desk capabilities and led data center footprint reduction.
  • Migrated telephony platforms from Avaya to Cisco with advanced features.
  • Spearheaded process improvements initiatives within the program management function, leading to reduced redundancies and enhanced productivity.
  • Evaluated the performance of team members on an ongoing basis, providing constructive feedback and support to ensure optimal productivity and professional development.

Senior Infrastructure Program Manager (Contractor)

Envision Healthcare / PeerSource
01.2017 - 01.2017
  • Upgraded networks, servers, and security protocols.
  • Transitioned 37 sites to a new Avaya platform.
  • Delivered enterprise-wide BitLocker deployment.
  • Conducted regular program reviews to assess progress towards milestones, making adjustments as needed to keep projects on track for timely completion.
  • Facilitated coordination between various departments involved in the implementation of complex infrastructure programs, ensuring seamless integration of systems and processes across the organization.

Senior Program Manager – End User Computing (Contractor)

Catholic Health Initiatives / Insight Global
01.2016 - 01.2017
  • Oversaw IT Managed Services transition across 104 hospitals.
  • Led post-acquisition integration and strategic planning for 100k+ workstations.

Skills

  • Proficient in MS Office Suite
  • MS Project, Smartsheet, JIRA
  • Unified Communications
  • Contact Center
  • Cloud service deployment
  • Strategic issue resolution
  • Coaching and guidance
  • Change management
  • Risk management
  • Data-driven forecasting
  • Strategic reporting for executives
  • Program leadership
  • Scope management

Websites

Certification

  • Master’s Certification in Project Management – Denver University
  • Project Management Professional (PMP) – PMI #68569-2003
  • Certified Scrum Master (CSM) – Scrum Alliance #1903441
  • Avaya Certifications: APMA, ACSCI, ACACN, Complex & Simplex IP Telephony Workshops

Areas of Expertise

  • Strategic Analysis
  • Migrations & Integrations
  • Leadership & Mentoring
  • Program & Project Management
  • Research & Reporting
  • Training & Development
  • Operational Growth
  • Client Engagement

Additional Experience

  • IBM/APC – Senior Program Manager
  • Prosys/HP/Avaya – Senior Program Manager
  • Apex Systems/Maximus – Senior IT Infrastructure Program Manager
  • Verizon Wireless – Senior IT Infrastructure Program Manager
  • Jeppesen/Boeing – Senior Program Manager
  • Lucent/Avaya – Program Manager

Languages

English

Timeline

Sr. Program Manager

Avaya
01.2019 - 01.2025

Senior Infrastructure Program Manager (Contractor)

Novartis-Alcon / Digital Intelligence Systems Inc
01.2018 - 01.2019

Infrastructure Program Manager (Contractor)

Janus Henderson / Ripple Effect Consulting
01.2017 - 01.2018

Senior Infrastructure Program Manager (Contractor)

Envision Healthcare / PeerSource
01.2017 - 01.2017

Senior Program Manager – End User Computing (Contractor)

Catholic Health Initiatives / Insight Global
01.2016 - 01.2017

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