Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Christy Mayberry

6015 Mcafee Dr

Summary

Certified Medical Billing and Coding Specialist with over 5 years of experience in medical billing, reimbursements, and appeals, combined with more than 10 years of call center and administrative experience. Skilled in claims resolution, insurance follow-up, benefits analysis, and patient support, with advanced proficiency in Microsoft Office and healthcare systems.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Dallas County Elections Department
02.2025 - Current


  • Performed data entry and maintained organized filing systems
  • Answered phone inquiries and responded to internal and external emails
  • Supported election staff with administrative logistics and special projects
  • Ensured confidentiality and compliance in handling sensitive information
  • Maintained accurate records of documentation and team communications


Billing Coordinator / Supplies Coordinator

Avatar Healthcare
08.2021 - 10.2024
  • Managed billing records and processed EMR documentation for audits
  • Ordered medical supplies for staff and patients based on coverage
  • Communicated with insurers and vendors to ensure timely shipments
  • Maintained inventory and reporting through Kinnser software
  • Performed reconciliation and tracking of reimbursement activity

Billing Reimbursement Specialist

The Pill Club
08.2019 - 04.2021
  • Processed denied and rejected claims for correction and follow-up
  • Interpreted EOBs to guide appeal processes and ensure payment
  • Handled incoming insurer communications related to billing disputes
  • Completed reimbursement tracking and reconciliation tasks
  • Coordinated claim resolution with billing and patient care teams

Patient Care Coordinator

The Pill Club
05.2018 - 08.2019
  • Onboarded and supported over 1,300 patients through prescription setup
  • Responded to daily inbound and outbound inquiries about prescriptions
  • Investigated account issues and ensured timely refills
  • Provided personalized support via phone and patient portal
  • Resolved escalations promptly for a seamless patient experience

Medical Billing Specialist

Rural/Metro Corporation
04.1999 - 05.2018
  • Verified insurance eligibility and submitted third-party claims
  • Processed payments and managed collections for outstanding bills
  • Communicated with Medicare and Medicaid for claim resolution
  • Tracked payments and posted adjustments in billing system
  • Resolved billing issues with patients and maintained accuracy logs

Education

High School Diploma -

El Centro College
Dallas, TX

Medical Billing And Coding

Remington College
Dallas, TX
05-2018

Skills

  • Medical Billing & Coding (CPT, ICD-9/10)
  • Insurance Claims & Appeals
  • Patient Communication & Support
  • EMR & EHR Systems (Kinnser, Salesforce)
  • Microsoft Office, AS400, PeopleSoft
  • Data Entry & Records Management
  • HIPAA Compliance

Certification


  • Medical Billing and Coding Certificate - 2018

Timeline

Administrative Assistant

Dallas County Elections Department
02.2025 - Current

Billing Coordinator / Supplies Coordinator

Avatar Healthcare
08.2021 - 10.2024

Billing Reimbursement Specialist

The Pill Club
08.2019 - 04.2021

Patient Care Coordinator

The Pill Club
05.2018 - 08.2019

Medical Billing Specialist

Rural/Metro Corporation
04.1999 - 05.2018

High School Diploma -

El Centro College

Medical Billing And Coding

Remington College

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Christy Mayberry