Lynda Camm
Cheektowaga,NY
Summary
Experienced Administrative Assistant/Billing Manager with a proven track record of delivering exceptional customer service. Skilled in multitasking and adept at working independently or collaboratively within a team. Passionate about maintaining high standards of efficiency and accuracy in all tasks undertaken. Dedicated professional committed to exceeding expectations and driving organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Elderwood Assisted Living
West Seneca, NY
07.2023 - Current
- Performed administrative duties effectively.
- Handled payroll responsibilities.
- Managed billing operations to ensure timely and accurate invoicing.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
License Life Insurance Agent
Mutual Of Omaha
02.2022 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Licensed Health Insurance Agent
Mutual Of Omaha
02.2022 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Contact Tracer/Case Investigator
Staffing solutions
12.2020 - 02.2022
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
Authorization Specialist
Fidelis care
11.2020 - 01.2022
- Creating authorization numbers for hospitals/facilities and doctors offices for testing, admissions etc
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
Sitter
Care.com
Buffalo, NY
06.2014 - 10.2020
- Supervise children, cook, clean, playtime, trips to the park, stores etc
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Negotiated conflict between children, teaching resolution skills and empathy.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
Imaging Assistant/Clerk
St Joseph hospital
Cheektowaga, NY
06.2016 - 09.2020
- Attend techs , make film, answer phones, Schedule appointment, order entry, etc
- Ensured continuity of care for patients undergoing multiple imaging studies by coordinating appointments across various modalities as necessary.
- Transported patients between treatment areas to promote system efficiency and good traffic flow.
- Positioned imaging films for review and supported technologist during film processing tasks.
- Organized stockroom inventory to facilitate faster retrieval of office supplies and testing materials.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Certified nurse aide
McCauley residence
Tonawanda, NY
05.2015 - 06.2016
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment. Documents objective data and routine aspects of patient care. Answered patient calls for care and feeding. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Home health aide
Health force
Buffalo, NY
04.2014 - 12.2014
- Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Changed sterile dressings. Obtained information about clients' medical history, drug history, complaints and allergies. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment. Obtained household supplies and ran daily errands. Assisted with patient transfer and ambulation. Performed clerical duties, such as word processing, data entry, answering phones and filing. Followed safe lifting techniques and individual resident lifting instructions. Transported patients to other areas of the hospital in wheelchairs and gurneys. Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Documents objective data and routine aspects of patient care.
Cashier
Walmart
Williamsville, NY
06.2013 - 01.2014
- Customer service
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
College in General Studies - undefined
ECC
High school - undefined
Bennett High School
Buffalo, NY06.2011
Skills
- Anatomy Knowledge
- Microsoft Word
- Hospital Experience
- HIPAA
- Order entry
- Payroll (2 years)
- Typing
- Google Suite
- ICD-9
- Patient Care
- Insurance sales
- Medical records
- Medical Terminology
- EMR
- Medical Records
- Basic maths
- Caregiving
- Order Entry
- Vital Signs
- Customer Service Skills (5 years)
- ICD coding
- Word Processing
- Windows (8 years)
- Medical Office Experience
- ICD-10
- Data analysis skills
- Computer Skills
- Communication skills
- Insurance Verification
- CPT Coding
- Medical Scheduling
- Scheduling
- Medical terminology
- Vital signs
- Epic
- Medical billing (2 years)
- Data entry
- English
- Microsoft Office
- EMR systems
- ICD Coding
- Hospital experience
- Customer service
- Building relationships
- Client service
- Client account management
- Strong interpersonal skills
- Critical thinking
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft outlook
- Filing
- Strong problem solver
- Database entry
- Recordkeeping
- Filing and data archiving
- Billing and payment
- Billing inquiries
- Billing and payments
- Billing & invoicing
- Billing specialist
- Medical billing codes
- Medical billing and collections
- Payroll administration
Certification
- Life Insurance License
- Health Insurance License
Timeline
Administrative Assistant
Elderwood Assisted Living
07.2023 - Current
License Life Insurance Agent
Mutual Of Omaha
02.2022 - Current
Licensed Health Insurance Agent
Mutual Of Omaha
02.2022 - Current
Contact Tracer/Case Investigator
Staffing solutions
12.2020 - 02.2022
Authorization Specialist
Fidelis care
11.2020 - 01.2022
Imaging Assistant/Clerk
St Joseph hospital
06.2016 - 09.2020
Certified nurse aide
McCauley residence
05.2015 - 06.2016
Sitter
Care.com
06.2014 - 10.2020
Home health aide
Health force
04.2014 - 12.2014
Cashier
Walmart
06.2013 - 01.2014
College in General Studies - undefined
ECC
High school - undefined
Bennett High School