Christy Nelson
Wasilla,AK
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Cashier
Speedway Gas Station
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Environmental Services Lead
Goose Creek Correctional Center
04.2022 - 06.2023
- Lead and directed workload. Provided hands on assistance in custodial and laundry department.
- Ensured staff had adequate cleaning supplies to ensure weekly task were completed.
- Maintained proper inventory of cleaning material, chemicals and equipment.
- Reduced costs by negotiating contracts with vendors for supplies, equipment, and services.
- Ensured all equipment was in good working order.
- Trained staff members and inmate workers in proper handling and clean up of biohazard waste.
- Trained inmate workers on use of all equipment and assisted with distribution of laundry to inmate population.
- Set weekly schedules for both staff members and inmate workers.
- Maintained inmate hours and reported them to job services monthly.
- Enhanced workplace safety by developing and enforcing environmental policies and procedures.
Food Service Lead
Goose Creek Correctional Center
02.2019 - 02.2022
- Provided Meals to inmate population of 1400 inmates.
- Supervised up to 70 inmate workers ensuring food service safety protocol .
- Checked out controlled equipment and signed equipment back in to maintain safety to staff and inmate workers.
- Observed inmates throughout shift making sure no safety violations
- Maintained records of inmate hours.
- Assisted in inventory of all food supplies and equipment.
- Used industrial kitchen equipment ie. hobart mixers.
- Wrote reports and reported to correctional Officers when required.
Assistant Manager
Tesoro Gas Station
05.2018 - 01.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Veterinary Technician Assistant
Palmer Veterinary Clinic
06.2015 - 05.2017
- Improved patient care by assisting veterinarians in administering treatments and medications.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
- Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
- Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
- Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
- Increased client satisfaction by promptly addressing concerns and answering questions regarding their pets'' health and wellbeing.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
- Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
- Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
- Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
Education
No Degree - Veterinarian Technician Assistant
UAA
Palmer, AK05.2017
High School Diploma -
Adult Learning Center
Anchorage, AK02.2014
Skills
- Customer Service
- Cash Handling
- Customer Assistance
- Commercial Equipment Operations
- Hazardous Chemical Training
- Cleaning and Sanitation
- Supply Management
- Staff Leadership
- Kitchen Staff Coordination
- Staff Supervision
Timeline
Cashier
Speedway Gas Station
06.2023 - 12.2023
Environmental Services Lead
Goose Creek Correctional Center
04.2022 - 06.2023
Food Service Lead
Goose Creek Correctional Center
02.2019 - 02.2022
Assistant Manager
Tesoro Gas Station
05.2018 - 01.2019
Veterinary Technician Assistant
Palmer Veterinary Clinic
06.2015 - 05.2017
No Degree - Veterinarian Technician Assistant
UAA
High School Diploma -
Adult Learning Center
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