Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Christy Nettles

Christy Nettles

Manchester,TN

Summary

Auto Sales Management experience with exceptional success in business-to-business and business-to-consumer sales .Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Diplomatic Sales Representative excels at managing merchandising and customer service responsibilities in fast-paced, high-volume atmosphere. Comfortable working with people in person or by phone. Committed to building customer loyalty by providing above-average customer service. Accomplished Sales Representative with career history marked by numerous sales awards, recognition and recommendations. Track record of exceeding sales, service and client quotas. Successful experience as leader and mentor to junior sales professionals.

  • Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Work History

Sales Representative

Florence And White Ford
Smithville, TN
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Sales Associate and Acquisitions

Edd Rogers Valley Ford
Sparta, TN
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Internet Sales Consultant

Nissan Of Cool Springs
Franklin, TN
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Responded to customer issues and resolved complaints by leveraging expert [Type] knowledge.
  • Managed financial tracking, inventory cordination.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Accurate Auto Sales Sales Manager

Accurate Auto Sales.com
Lavergne, TN
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
  • Produced contracts, reports, letters, and proposals for clients.
  • Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.
  • Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
  • Identified opportunities for growth within [Location] territory and collaborated with sales teams to reach sales goal.

Manager

Specialty Auto Inc.
Murfreesboro, TN
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Directed staff and managed annual capital budget.
  • Purchased Autos from Auction.
  • Financing Assist deals to Banks and Credit Unions.


Internet Sales Manager

Grainger Nissan
Savannah, GA
  • Responded to internet inquiries and phone calls in timely matter.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior and individualized customer service.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Kept detailed records of sales and contracts.
  • Acted as first point of contact for [Company].
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Internet Sales Manager

Jason Lewis Automotive CDJR
Sparta, TN
  • Responded to internet inquiries and phone calls in timely matter.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior and individualized customer service.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Kept detailed records of sales and contracts.
  • Acted as first point of contact for Company.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma -

Central High School
Manchester,Tennessee

Internet Management

General Motors Internet Manager Cert.
Detroit, MI

Skills

  • Inside and Outside Sales
  • Automotive Knowledge
  • Creating Collateral
  • Post-Sales Support
  • Consultative Sales Strategies
  • Maintaining Customer Database
  • Promotional Campaigns
  • Sales Representation
  • Qualified Lead Generation
  • Continuous Improvement Strategies
  • Lead Prospecting
  • Closing Sales
  • Sales Generation
  • Prospecting and Cold Calling
  • Consulting with Customers
  • Finance Manager
  • Acquisitions Purchase Autos
  • Sales Manager

Timeline

Sales Representative

Florence And White Ford

Sales Associate and Acquisitions

Edd Rogers Valley Ford

Internet Sales Consultant

Nissan Of Cool Springs

Accurate Auto Sales Sales Manager

Accurate Auto Sales.com

Manager

Specialty Auto Inc.

Internet Sales Manager

Grainger Nissan

Internet Sales Manager

Jason Lewis Automotive CDJR

High School Diploma -

Central High School

Internet Management

General Motors Internet Manager Cert.

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Christy Nettles