Christina Ortega
Miami
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Sprouts Farmers Market
Miami
02.2022 - Current
- Currently Co-Managing the highest sales volume Sprouts in South Florida. Weekly averaging over 600,000 weekly.
- Managed team of 90 employees, including managers, training them in merchandising and organizational functions to enhance store operations
- Supervised daily store operations and ensured compliance with company standards.
- Trained and developed team members on customer service best practices.
- Maintained staff morale by fostering a fun, educational environment that encouraged high employee engagement
- Managed the hiring, onboarding, and training of 90+ new employees
- Facilitated annual performance reviews and management development sessions for all employees
- Oversaw daily cash handling procedures and reconciled discrepancies to ensure financial accuracy.
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Write a monthly sales report, updated daily, and provide feedback on store performance
- Collaborated with health inspectors during routine audits and assessments.
- Provided guidance to management on areas needing improvement with regard to food safety requirements.
- Conducted regular inspections of kitchen premises and equipment to identify potential risks and hazards.
Assistant Store Manager
ALDI
Miami
02.2015 - 02.2022
- Managed a team of 30+ employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Performed opening and closing procedures for the store
- Managed the inventory and purchases
- Fostered healthy staff morale by creating fun, educational environment that promoted high employee engagement
- Led a team of 30+ employees, including a manager, training them in merchandising and organizational functions
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Supervised daily store operations, ensuring compliance with company standards and operational efficiency.
- Maintained a clean and orderly environment.
Education
South Dade Senior High
Miami, FLSkills
- Sales management
- Inventory control
- Store operations
- Store layout design
- Performance evaluation
- Product quality assurance
- Cash handling procedures
- Time management
- Problem solving
- Employee engagement
- Communication skills
- Customer service
- Bilingual communication
Timeline
Assistant Store Manager
Sprouts Farmers Market
02.2022 - Current
Assistant Store Manager
ALDI
02.2015 - 02.2022
South Dade Senior High