Christy Poitevint
786 Seneca Drive Northwest ,FL
Summary
Driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through exceptional communication and problem-solving skills. Adept at cash handling and fostering teamwork, consistently delivering high-quality service while managing multiple tasks efficiently. Committed to building lasting customer relationships.
Overview
2024
2024
years of professional experience
Work History
Sales Associate
Dollar General
Lake Placid, FL
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Painter
All Phaze Property Preservation Services LLC.
Highlands County Florida
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Worked holidays and weekends depending on shifting needs of project.
- Improved customer relations through strong communication skills and attention to detail in all projects.
Lead Customer Service Associate
Wawa Food Markets
Sebring
05.2020 - 05.2023
- Facilitated open communication between team members and management, creating a positive work culture built on trust and transparency.
- Resolved escalated customer complaints effectively while maintaining composure under pressure.
- Collaborated with team members to develop strategies for improving customer experience and retention.
- Implemented proactive outreach initiatives, cultivating strong relationships with key accounts and business partners.
- Coached junior associates on best practices for managing difficult situations,
- Conducted regular performance reviews, identifying areas for growth and providing constructive feedback to colleagues.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
Skyline High School
Mesa, AZSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
Timeline
Lead Customer Service Associate
Wawa Food Markets
05.2020 - 05.2023
Sales Associate
Dollar General
Painter
All Phaze Property Preservation Services LLC.
Skyline High School