Christy Ramlow
Trail,Oregon
Summary
A seasoned Postmaster with the USPS, I excelled in enhancing postal operations, leading to revenue growth and improved customer satisfaction. My knowledge in postal regulations and adeptness in employee training ensured efficient, safe service delivery. Demonstrating strong leadership and organizational skills, I effectively managed teams, fostering a collaborative and high-performing work environment.
Knowledgeable in postal management, overseeing daily operations and ensuring efficient mail distribution. Successfully streamlined processes to improve service delivery and customer satisfaction. Demonstrated excellent leadership and organizational skills, maintaining high standards of accuracy and timeliness.
Postal professional with extensive experience in managing mail distribution and operational efficiency. Known for enhancing service quality and improving customer satisfaction. Focused on team collaboration and achieving results, adaptable to changing needs while displaying strong leadership and organizational skills.
Organized Postmaster looking to build upon skills and tackle new responsibilities. Adept at organizing and processing incoming and outgoing mail. Customer-oriented and analytical with sound knowledge of available postal services and postal rates.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Friendly Postmaster with 26 years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Experienced in training, managing, and evaluating performance for up to 25-30 employees.
Overview
25
25
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
06.1997 - 10.2022
- Developed relationships with local businesses, promoting postal services and generating revenue growth.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Assisted customers in determining proper postal service to align with individual needs.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performance of up to 9 employees.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Used Postal Service software to manage rent collection and billing for 1500 post office boxes.
- Issued and cashed daily money orders worth over $1,000.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed daily operations of up to 9 and as many as 25-30 employees.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Keen organizational skills.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Ability to work independently and collaboratively in a team environment.
- Ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Maintained detailed reports of all post office activities.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Managed flow, operations and management services for daily post office visitors.
- Reduced wait times for customers through efficient management strategies during peak hours.
- Collaborated with other postmasters to share best practices, enhancing overall postal service quality.
- Worked in conjunction with other management on F4 (clerk audits) and safety audits in local offices.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction.
Education
High School Diploma -
Mt. Shasta High School
Mount Shasta, CA06-1986
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Employee training
- Customer-oriented
- Workload management
- Route planning
Timeline
Postmaster
United States Postal Service, USPS
06.1997 - 10.2022
High School Diploma -
Mt. Shasta High School
Similar Profiles
Richard L Miller JrRichard L Miller Jr
Training Instructor at United States Postal Service, USPSTraining Instructor at United States Postal Service, USPS
Jalen HorneJalen Horne
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Lacey ReedLacey Reed
City Mail Carrier at United States Postal Service, USPSCity Mail Carrier at United States Postal Service, USPS
Erica DarbyErica Darby
Supervisor at United States Postal Service, USPSSupervisor at United States Postal Service, USPS
Renee LawrenceRenee Lawrence
Logistics Analyst at Wayne Dalton Overhead DoorLogistics Analyst at Wayne Dalton Overhead Door