Summary

Overview

Work History

Education

Skills

Timeline

Christy Sutphen

Lancaster,OH

Summary

Highly-motivated employee with desire to take on new challenges. To seek and maintain full-time position that offers challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31

31

years of professional experience

Work History

911 Emergency Dispatcher

Lancaster Police Department

10.1991 - 01.2023

Monitored Police and Fire radios to provide assistance to responding personnel.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Provided exceptional customer service to callers in crisis while obtaining necessary information for emergency response teams.
Streamlined communication between first responders and callers by maintaining clear accurate information sharing.
Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Managed high-stress situations with composure, while gathering crucial information for first responders.
Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Enhanced emergency response times by prioritizing incoming calls and dispatching appropriate resources.

Education

High School Diploma -

Fairfield Union High School

Lancaster, OH

06.1987

Skills

Police and Fire Procedures
Decision-Making
Information Gathering and Relay
Problem-Solving

Teamwork and Collaboration
Time Management
Decision Making
Prioritizing Situations

Timeline

911 Emergency Dispatcher

Lancaster Police Department

10.1991 - 01.2023

High School Diploma -

Fairfield Union High School