Christy Wilburn
North Bend,Ohio
Summary
Motivated individual with experience in managing workflow and streamlining processes. Delivered innovative strategies that optimized productivity and enhanced operational effectiveness through strong organizational and leadership skills. Focused on improving efficiency and coordinating tasks under pressure.
Overview
23
23
years of professional experience
Work History
Process Assistant
Amazon
Hebron, KY
12.2022 - Current
- Trained new employees on operational procedures and safety protocols to ensure compliance and effectiveness.
- Coordinated inter-team communication to enhance operational efficiency.
- Monitored process performance to ensure compliance with established standards.
- Promoted readiness in designated areas through strategic planning and coordination.
- Documented standard operating procedures for various tasks and processes.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Generated hourly summary reports to align team progress with operational objectives.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Communicated daily operations by organizing workflows and optimizing task assignments.
- Utilized warehouse management systems to track shipments and manage logistics effectively.
- Provided support to team members in resolving process-related issues.
- Identified potential risks associated with proposed changes or implementations of processes.
- Ensured accuracy of documents by conducting regular audits.
- Versatile in different warehouse areas icqa, inbound, outbound, flat sort and sorter control
- Competent in Microsoft office programs.
Interim Process Assistant
Amazon
Hebron, KY
11.2022 - 12.2022
- Coordinated workflow to optimize efficiency within the fulfillment center.
- Implemented safety protocols to maintain a secure work environment.
- Enhanced communication among team members to streamline operations.
- Provided support to team members in resolving process-related issues.
- Identified areas for improvement and recommended solutions to optimize processes.
- Identified potential risks associated with proposed changes or implementations of processes.
- Created and maintained accurate workflows of existing business processes to meet standards.
Associate
Amazon
Hebron, Kentucky
09.2018 - 11.2022
- Managed daily operational tasks in a fast-paced distribution environment.
- Resolved operational issues promptly to support leadership and enhance team effectiveness.
- Communicated effectively with team members to enhance workflow coordination.
- Managed workflow during PA shortages to sustain operational efficiency.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted in maintaining organized workspaces for efficiency and safety.
- Cultivated positive relationships with staff and management to foster collaborative work environment.
- Operated equipment such as scanners, printers, pallet jacks, kindles, and dumpers
Shift Manager
Buffalo Bob's Family Restaurant
Florence , KY
03.2004 - 02.2009
- Supervised daily operations and staff activities in a busy family restaurant.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved customer complaints efficiently to maintain satisfaction.
- Trained and mentored new employees on service standards and procedures.
- Coached employees on customer interactions to enhance service quality and satisfaction.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted performance evaluations for team members to encourage development.
- Supported team members in managing workload effectively during peak hours.
- Enforced health and safety protocols to ensure compliance with regulations.
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Implemented cost-control measures to align expenses with budgetary guidelines.
- Oversaw stockroom orders and restocked shelves to ensure inventory availability.
- Directed and led employees and team members on effective operations, methods and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Trained, managed and motivated employees to promote professional skill development.
- Guided team members to enhance their skills.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
South Ripely
Versailles, IN05-2001
Skills
- Process improvement
- Performance monitoring
- Safety management
- Scheduling coordination
- Time management
- Report preparation
- Complex Problem-solving
- Management support
- Multitasking
- Effective communication
- Relationship building
- Financial transaction management
Timeline
Process Assistant
Amazon
12.2022 - Current
Interim Process Assistant
Amazon
11.2022 - 12.2022
Associate
Amazon
09.2018 - 11.2022
Shift Manager
Buffalo Bob's Family Restaurant
03.2004 - 02.2009
High School Diploma -
South Ripely