Hector Salgado
Mesquite
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
The Alley Noodle Bar
McKinney, TX
01.2024 - Current
- Led daily operations to ensure exceptional customer service and efficient store performance.
- Analyzed sales reports to identify trends, optimize inventory levels, and improve product offerings.
- Mentored team members, fostering a culture of continuous improvement and professional development within the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Kura Sushi
Chandler, AZ
01.2022 - 12.2023
- Directed daily operations to optimize store efficiency and enhance customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment focused on service excellence.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends, driving tactical decisions for product placement and promotions.
- Developed and enforced operational procedures to maintain compliance with health and safety regulations.
- Collaborated with marketing teams to execute promotional campaigns, boosting store visibility and engagement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Head Sushi Chef
Ra Sushi
Corona, CA
01.2021 - 01.2023
- Enforced adherence to food safety regulations and best practices across kitchen staff.
- Achieved successful reputation by developing beautiful plating presentations.
- Controlled costs with strong oversight of supply use and food portioning.
- Supervised and coordinated activities of cooks or workers engaged in food preparation.
- Maintained team productivity with effective training and continuous monitoring.
- Estimated amounts and costs of required supplies such as food and ingredients.
- Inspected foods throughout each shift, verifying quality and attractiveness of each plate.
Lighting Technician
Earth Savers
Chino, CA
01.2019 - 01.2021
- Helped complete repairs by skillfully disassembling broken and defective equipment.
- Reassembled equipment after repairs and tested components to verify performance.
- Diagnosed and repaired electrical problems with different systems.
- Monitored safe and efficient operation of equipment.
- Completed all tasks promptly and with minimal oversight.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Completed accurate work tasks by carefully reviewing every order.
- Supplied workers with tools, parts and equipment at each job site.
- Assisted with repairs by fabricating and welding parts based on technical specifications.
General Store Manager
Kura Sushi
Frisco, TX
02.2018 - 01.2019
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
- Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems.
- Provided consistent feedback and training to empower team members in effective service-delivery.
- Directed merchandising strategy to achieve memorable product presentation and increase revenue.
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Forecasted sales projections, inventory demand, and labor.
Opening Team
Kura Sushi
01.2015 - 02.2018
- Travel to designated store fronts to prepare and assist with different tasks to ensure successful and smooth grand opening.
- Optimized training strategies.
- Completed all tasks promptly and with minimal oversight.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Analyzed employee performance to identify training requirements and develop suitable learning plans.
- Approached and solved work problems with initiative and sound judgment.
- Assisted with tasks and work duties during slow periods to maintain team productivity.
- Achieved target results by enhancing and changing teaching strategies to maximize progress.
Skills
- Customer relations
- Order flow management
- Critical thinking
- Team leadership
- Kitchen staff supervision
- Supply management
- Employee training
- Operations management
- FOH assistance
- Task prioritization
- Leadership development
- Decision-making
- Staff training and development
- Staff supervision
- Goal setting
- Conflict resolution
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
The Alley Noodle Bar
01.2024 - Current
Store Manager
Kura Sushi
01.2022 - 12.2023
Head Sushi Chef
Ra Sushi
01.2021 - 01.2023
Lighting Technician
Earth Savers
01.2019 - 01.2021
General Store Manager
Kura Sushi
02.2018 - 01.2019
Opening Team
Kura Sushi
01.2015 - 02.2018