CHRISTY VICTORYA GUERRIER
Patient Service Representative
Miramar,FL
Summary
Proactive and empathetic customer service specialist with a proven record of providing outstanding care. Strong communication and problem-solving abilities combined with a dedication to surpassing customer expectations. Ready to bring exceptional service skills to [Company/Organization] to enhance customer satisfaction and drive success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Server
Applebees Bar & Grill
04.2022 - Current
- Delivering personalized and attentive service to enhance the dining experience.
- Clear and professional communication with guests and colleagues to ensure accurate orders and address inquiries promptly.
- Efficiently managing multiple tables and tasks while maintaining composure in a fast-paced environment.
- Deep understanding of menu items, including ingredients and preparation methods, to provide informed recommendations and accommodate dietary preferences.
- Ensuring accuracy in order-taking and fulfilling special requests to meet guest preferences and needs.
- Resolving guest concerns promptly and effectively to maintain satisfaction and a positive dining atmosphere.
- Collaborating with coworkers and kitchen staff to streamline service and ensure smooth operations.
- Flexibility to adapt to changing circumstances and maintain service standards during busy periods or menu adjustments.
- Maintaining a clean and organized work area, managing inventory, and restocking supplies as needed for efficient service.
- Suggesting additional menu items or specials to enhance the guest experience and increase revenue.
Customer Sales Lead
Burlington
03.2021 - 02.2022
- Inspiring and guiding sales teams to exceed targets and deliver exceptional customer service.
- Building rapport with customers, addressing inquiries, and resolving issues to enhance a shopping experience.
- Coaching and supervising sales associates to ensure adherence to store standards and maximize performance.
- Deep understanding of retail products to effectively assist customers and drive sales.
- Quickly resolving customer concerns and operational issues to maintain a positive environment.
- Clear and effective communication with customers and colleagues to foster teamwork and collaboration.
- Flexibility in responding to changing customer needs and operational demands.
- Efficiently managing tasks and resources to optimize store operations and maintain inventory accuracy.
Customer Sales Lead
DSW Shoe Warehouse
03.2020 - 01.2021
- Proficient in sales techniques and product knowledge.
- Establishing rapport for repeat business.
- Guiding teams to meet targets with exceptional service.
- Clear and persuasive in conveying benefits.
- Tailoring solutions to customer needs.
- Working together to optimize strategies.
- Flexibility in meeting diverse customer needs.
- Efficient time and resource management.
- Utilizing sales data for improvements.
- Prioritizing satisfaction in all interactions.
Retail Lead
Old Navy
03.2016 - 01.2020
- Provided expert guidance in operational organization, process execution and floor efficiency
- Organized and understood goals, sales and requirements of the site floor
- Understood customer needs and desires to identify and recommend optimal products
- Build customer loyalty and retention by delivering excellent experiences
- Trained and mentored new personnel hired to fulfill various roles.
Education
Bachelor of Science - Pediatric Nursing
Miami Dade College
Miami, FL 02.2024 - Current
Associate of Arts - Nursing
Broward College
Fort Lauderdale, FL 08.2020 - 12.2023
Skills
Effective Communication
Timeline
Bachelor of Science - Pediatric Nursing
Miami Dade College
02.2024 - Current
Server
Applebees Bar & Grill
04.2022 - Current
Customer Sales Lead
Burlington
03.2021 - 02.2022
Associate of Arts - Nursing
Broward College
08.2020 - 12.2023
Customer Sales Lead
DSW Shoe Warehouse
03.2020 - 01.2021
Retail Lead
Old Navy
03.2016 - 01.2020
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