Chrystal Rubi Ruiz
Phoenix,AZ
Summary
High-performing and dedicated professional with a passion for hospitality. Proven to exceed customers' needs promptly. Adept at resolving issues and ensuring both customer and management satisfaction. Capable of communicating clearly and effectively in both English and Spanish to understand customers needs and convey accurate information.
Overview
9
9
years of professional experience
Work History
Bartender and Server
Ric’s On 95th
Glendale, AZ
06.2023 - Current
- Fostered customer relationships through personalized greetings and memorization of over 40 clients' preferred food and drink orders.
- Assisted in opening establishment four days a week by activating lights and unlocking doors. Set up signage and turned on TVs and projectors to showcase sports channels. Prepared bar area by placing sanitizer buckets, filling ice, and arranging soda machine. Operated dishwasher and food warmer while preparing garnishes and mixers for bar service. Supported bartending and barbacking duties concurrently.
- Assisted in managing daily operations by serving an average of 30 clients during morning shifts. Supported team efforts to deliver quality service during night shifts, accommodating over 50 clients. Contributed to sales growth by generating over $2000 in revenue per shift.
- Executed cocktail crafting and serving while effectively overseeing order management across multiple tables.
- Executed mastery of over 50 menu items and rotating specials to elevate guest dining experiences.
- Facilitated conflict resolution processes to enhance customer satisfaction.
- Enforced stringent cleanliness standards across bar dining tables, chairs, glassware, caddies, condiments, bottles, mixer guns, sinks, and additional areas.
Customer Service Representative
Commonwealth Casualty Company
Phoenix, AZ
03.2017 - 04.2019
- Received 150-200 incoming calls per shift and also made outgoing calls to follow up with customers' needs.
- Provided prompt customer support with a professional, friendly and patient attitude.
- Proactively memorized company products and services.
- Completed call reports and input data into the company's system and an Excel spreadsheet.
- Constantly received customer compliments through voice and email.
Education
High School Diploma -
Apollo High School
Phoenix, AZ01.2011
Skills
- Customer Service
- Microsoft Word & Excel
- Bilingual (English/Spanish)
- Communication
- Cleanliness and organization
- POS Terminal
- Register and cash handling
Languages
Spanish
Native or Bilingual
Timeline
Bartender and Server
Ric’s On 95th
06.2023 - Current
Customer Service Representative
Commonwealth Casualty Company
03.2017 - 04.2019
High School Diploma -
Apollo High School