Chuck Ferris
Sloan
Summary
Account Manager with expertise in client management and problem-solving, enhancing customer satisfaction through effective communication and timely issue resolution. Proven track record in client account oversight and project coordination, fostering strong client relationships and improving retention.
Overview
39
39
years of professional experience
Work History
Account Manager
Chesterman Co.
Sioux City
08.2024 - Current
- Managed client accounts and ensured satisfaction with services provided.
- Developed relationships with clients to understand their needs and preferences.
- Coordinated communication between clients and internal teams for project updates.
- Assisted in resolving client issues promptly to maintain strong partnerships.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
Account Manager Relief
Chesterman Co.
Sioux City
07.2023 - 08.2024
- Filled in for account managers when they took time off or needed help on their route.
- Done resets at gas stations, truck stops, all the way up to Walmart's.
- The problem is solved when the accounts team performs resets to fix any issues and keep customers satisfied.
Owner/Operator
Fiesta Foods
Mapleton
01.2002 - 07.2023
- Managed daily operations of grocery store, ensuring smooth workflow and customer satisfaction.
- Supervised staff, providing training and guidance on store policies and procedures.
- Oversaw inventory management, coordinating stock levels to meet customer demand.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Handled customer inquiries and complaints, promoting a positive shopping experience.
- Maintained compliance with health and safety regulations within the store environment.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Manager
Fiesta Foods
Mapleton
07.1998 - 01.2002
- Supervised daily operations in a fast-paced grocery environment.
- Trained staff on customer service and product knowledge.
- Managed inventory levels to ensure product availability.
- Coordinated staff schedules to optimize labor efficiency.
- Assisted in resolving customer inquiries and complaints promptly.
Stocker
Fiesta Foods
Onawa
05.1987 - 07.1998
- Organized stock inventory to ensure efficient product placement.
- Restocked shelves promptly to maintain optimal product availability.
- Assisted customers by retrieving products from storage areas.
- Maintained cleanliness and organization in stockroom and sales floor.
- Operated equipment safely for moving heavy merchandise.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Education
High School Diploma -
West Monona High School
Onawa, IA05-1993
Some College (No Degree) -
Buena Vista University
Storm Lake, IASome College (No Degree) -
Western Iowa Tech Community College
Sioux City, IASkills
- Client management
- Customer relationship management
- Project coordination
- Product placement
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Adaptability
- Community involvement
- Customer satisfaction
Timeline
Account Manager
Chesterman Co.
08.2024 - Current
Account Manager Relief
Chesterman Co.
07.2023 - 08.2024
Owner/Operator
Fiesta Foods
01.2002 - 07.2023
Manager
Fiesta Foods
07.1998 - 01.2002
Stocker
Fiesta Foods
05.1987 - 07.1998
High School Diploma -
West Monona High School
Some College (No Degree) -
Buena Vista University
Some College (No Degree) -
Western Iowa Tech Community College