Chuck Hawkins
Wheeling,WV
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
14
14
years of professional experience
Work History
Service Manager
Flynn's Tire
Carnegie, Pennsylvania
03.2024 - Current
- Manage daily operations of service department.
- Train and supervised service staff on best practices.
- Ensure compliance with safety regulations and protocols.
- Schedule service appointments and managed workflow efficiently.
- Adhere to customer service standards to foster satisfaction and retention.
Owner
Hawks Lawn Care
Wheeling, WV
04.2018 - Current
- Maintained relationships with existing clients by providing superior customer service.
Service & Parts Manager
A&B Kia
Wheeling, WV
08.2020 - 05.2023
- Responsible for overall service and parts operations.
- Analyzed P&L statements to determine growth.
- Developed and implemented a customer satisfaction survey to measure the quality of service provided by the department.
- Managed and supervised all service department personnel, including hiring and training new employees.
- I have a strong emphasis on the safety of employees and equipment.
- Responsible for 100% customer satisfaction.
Service Director
Thomas Chrysler Dodge Jeep Ram
St. Clairsville, OH
05.2012 - 03.2018
- Managed daily operations of the service department, including scheduling, training and supervising staff.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Analyzed P&L statements monthly for department growth.
- Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
Education
Associates - Business Mangement
West Virginia Business College - Wheeling
Wheeling, WV05-1992
Skills
- Operational Efficiency
- Safety compliance
- Team leadership
- Cost Reduction
- Profit and loss analysis
- Customer Relations
Timeline
Service Manager
Flynn's Tire
03.2024 - Current
Service & Parts Manager
A&B Kia
08.2020 - 05.2023
Owner
Hawks Lawn Care
04.2018 - Current
Service Director
Thomas Chrysler Dodge Jeep Ram
05.2012 - 03.2018
Associates - Business Mangement
West Virginia Business College - Wheeling