Chuck Urmann
Madison,WI
Summary
Proven track record in enhancing customer retention and sales growth, notably with CarMax, by leveraging exceptional customer service and conflict resolution skills. Excelled in creating tailored solutions, leading to significant client satisfaction and repeat business. Demonstrated expertise in cash handling and customer relations, achieving targets through strategic upselling and problem-solving.
Overview
30
30
years of professional experience
Work History
Senior Customer Service Associate
CarMax
09.2014 - Current
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Contributed to company growth by upselling products and services based on customers'' specific requirements.
Real Estate Broker Assistant
Self Employed Web
08.1999 - 09.2014
- Supported broker success with accurate preparation of financial documents, including commission statements and expense reports.
- Maintained efficient office operations by handling errands and administrative functions.
Construction Sales
Self Employed
08.1994 - 08.1999
- Delivered compelling proposals that highlighted unique selling points of our products/services while addressing specific pain points of prospective clients in the construction sector.
- Organized trade shows, conferences, and other networking events to showcase company products and services while generating leads.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built strong relationships with key clients, leading to repeat business and referrals for new projects.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Marketing Education - Marketing And Business
UW-Stout
Menomonie, WI08.1987
Skills
- Customer Service
- Cash Handling
- Customer Relations
- Conflict Resolution
Timeline
Senior Customer Service Associate
CarMax
09.2014 - Current
Real Estate Broker Assistant
Self Employed Web
08.1999 - 09.2014
Construction Sales
Self Employed
08.1994 - 08.1999
Marketing Education - Marketing And Business
UW-Stout
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