CHUNG-HAN KAO
Providence,RI
Summary
Detail-oriented professional with a strong foundation in sales growth, relationship management, and e-commerce operations. Proven ability to drive sales through persuasive communication, strategic client acquisition, and meticulous after-sales service. Skilled in building trust with key accounts and mastering complex product inventories in fast-paced environments. A unique blend of technical problem-solving skills and extensive experience in high-volume order fulfillment and administrative support ensures a commitment to delivering a seamless customer experience while consistently exceeding team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
JFC International
Wilmington, MA
06.2023 - 02.2026
- Engaged with customers to understand their needs and offer tailored product solutions.
- Developed strong relationships with clients through effective communication and follow-up strategies.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
E-Commerce Shopper
Whole Foods Market Inc
Newton, MA
12.2022 - 04.2023
- Selected and packed grocery items according to customer orders with attention to detail.
- Operated point-of-sale systems to process transactions efficiently for online orders.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Multitasking and complete missions by management team
Secretary to the General Manager
Quan Xiang Urban Renewal Ltd.
New Taipei City
03.2021 - 09.2022
- Served as contact person and source of information to maintain good communication with clients.
- Gathered and sorted data for inclusion in reports and files.
- Received and distributed mail, letters and packages.
Server
Hilton
New Taipei City
09.2020 - 03.2021
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
Bachelor of Arts - Foreign Languages
National Taipei University of Business
Taipei City06-2022
Skills
- Data Entry
- Computer Skills
- Verbal and Written Communication
- Customer service
- Customer relationship building
- Client account management
Certification
Microsoft Office Specialist
LANGUAGES
Chinese (Mandarin): Native/ Bilingual
Native or Bilingual
English
Professional Working
Taiwanese
Full Professional
Interests
- Adventure Travel
- Food Tourism
- Photography
- Music
- Cooking
Timeline
Sales Representative
JFC International
06.2023 - 02.2026
E-Commerce Shopper
Whole Foods Market Inc
12.2022 - 04.2023
Secretary to the General Manager
Quan Xiang Urban Renewal Ltd.
03.2021 - 09.2022
Server
Hilton
09.2020 - 03.2021
Bachelor of Arts - Foreign Languages
National Taipei University of Business