Chuquilla Betts
Memphis,TN
Summary
To obtain a position at a top-notch company and demonstrate my educational background and bring to the organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills through previous work experience.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer service
Service Master
01.2018 - 01.2019
- Answering incoming phone calls, responding to customer inquiries, and territory scheduling.
- Help ensure customer satisfaction by resolving customer issues related to service, billing or other matters.
- Documenting customer information and call history information accurately for future reference.
- Processing orders for new services requested.
- Preparing correspondence and coordinating with other functions as necessary to resolve issues.
- Research and process financial documents.
- Research missing and unclear accounting information.
Administrator
Exquisite Cleaning Service
12.2017 - 12.2018
- Performs data entry, collections, route optimization, and other problem-solving duties.
- Answering or referring inquiries.
- Secures information by completing database backups.
- Maintains department schedule by maintaining calendars for department personnel.
- Arranged meetings, conferences, teleconferences, and travel.
- Assist in implementing programs to educate employees on understanding diversity.
- Initiate studies in discrimination and formulate corrective actions for implementation.
- Conduct analysis and provide resolution.
- Research data through internal computer systems, accounting records, and telephone contact.
Customer Service Representative
Nike
01.2017 - 07.2018
- Provides administrative support and customer service.
- Provide customer service.
- Solicits orders for services over telephone.
- Assist management in exceeding sales quota.
- Focus on customers to build trust and resolve problems.
- Records names, addresses, purchases, and reactions of prospects solicited.
- Sets scheduled dates and times for appointments to meet with prospective customers.
- Provided active and appropriate information in response to customer inquiries.
- Maintained up-to-date records at all time.
- Provide expert advice and consultation on a wide range of information.
- Developed qualified leads through telephone canvassing, prospecting emails and referrals.
Education
Fairley High -
Fairley High
Memphis , Tn 08.2013 - 06.2016
Skills
- Fax
- Scanning
- Appointment Setting
- Written Correspondence
- Bookkeeping
- Organizational Skills
- English
- Theory, Research and practice
- 60 WPM
- OPM directives and publications
- Data and Entry
- Internet Information
- Professional Presentation
- Critical Thinking
- Customer Service
- Administering
- Project Management
- Microsoft Office
- PowerPoint Slides
- Shredder Machine
- Interpret and Applying Laws
- Communicate Orally
- Computer and Web-Based Applications
- Data Presentation
- Prepare Reports
- Spread Sheet Report
Rewards
- Strategic Thinking Award, 06/10/19
- Employee of the Month Award, 03/07/18
- Perfect Attendance Award, 06/14/17
- Commitment to Excellence, 05/07/17
Timeline
Customer service
Service Master
01.2018 - 01.2019
Administrator
Exquisite Cleaning Service
12.2017 - 12.2018
Customer Service Representative
Nike
01.2017 - 07.2018
Fairley High -
Fairley High
08.2013 - 06.2016