Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Chyann Cook

Hollywood,FL

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Focused on enhancing team performance and achieve company goals to further company success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

Smoothie King
Plantation, FL
06.2024 - Current
  • Identified needs of customers promptly and efficiently.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Observed and monitored utilization of products.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Analyzed numbers and reports to ensure company success rates

Beauty Advisor

Sally's Beauty Supply
North Miami, Florida
02.2023 - 02.2024
  • Provided customers with product advice and recommendations based on their individual needs.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.

Casheir

Burlington
North Miami, FL
04.2023 - 10.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

North Miami High School
North Miami, FL
06-2023

Skills

  • Team Development
  • Supply Ordering
  • Documentation And Reporting
  • Training and mentoring
  • Cash Handling
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Shift checklists
  • Opening and closing procedures
  • Payment Processing
  • Punctual and Reliable
  • Inventory controls

Affiliations

  • Reading book
  • Crocheting
  • Writing

Certification

NAFTrack certified

Teller certification

Adobe certification

Languages

Spanish
Limited

Timeline

Shift Manager

Smoothie King
06.2024 - Current

Casheir

Burlington
04.2023 - 10.2023

Beauty Advisor

Sally's Beauty Supply
02.2023 - 02.2024

High School Diploma -

North Miami High School

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Chyann Cook