Chyloh Jones
Ozark
Summary
I excel in roles that require exceptional customer interaction and relationship building. My extensive knowledge of sales principles and customer service techniques, combined with my excellent communication and organizational skills, allow me to make a valuable contribution to creating positive customer experiences. I am motivated by the objective of reaching sales targets and consistently exceeding expectations.
Overview
10
10
years of professional experience
Work History
Sales Associate
AAFES Exchange
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Paralegal
Parker Trial Law
10.2023 - 12.2024
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Contact Center Representative and Lien Specialist
All In Credit Union
04.2020 - 10.2023
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Part and Service
Gander Mountain Company
07.2015 - 04.2020
- Monitored key performance indicators to identify areas for improvement and implement corrective actions.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Launched online booking systems for greater convenience while increasing appointment bookings significantly.
Department Manager
Walmart
08.2015 - 07.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Associate in Applied Science - Paralegal/Legal Assistant
Enterprise State Community College
Enterprise, AL12.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Client service
Activities
- Enterprise State Community College President's List and Dean's List
- Phi Theta Kappa Honor Society
Skills Abilities Competencies
- Proficient in Microsoft Office Suite
- Proficient in LexisNexis
- Demonstrated leadership expertise
- Strong communication and organizational abilities.
- Thorough understanding of confidentiality.
Coursework
- BUS 241 Principles of Accounting
- BUS 263 Legal & Social Environment of Business
- PRL 101 Introduction to Paralegal Studies
- PRL 102 Basic Legal Research & Writing
- PRL 103 Advanced Legal Research & Writing
- PRL 160 Criminal Law & Procedure
- PRL 192 Torts (Alabama Legal System)
- PRL 210 Introduction to Real Property Law
- PRL 230 Domestic Relations Law
- PRL 240 Wills, Estates, and Trusts
- PRL 262 Civil Law & Procedure
- PRL 291 Internship in Paralegalism
Timeline
Paralegal
Parker Trial Law
10.2023 - 12.2024
Sales Associate
AAFES Exchange
09.2022 - Current
Contact Center Representative and Lien Specialist
All In Credit Union
04.2020 - 10.2023
Department Manager
Walmart
08.2015 - 07.2019
Part and Service
Gander Mountain Company
07.2015 - 04.2020
Associate in Applied Science - Paralegal/Legal Assistant
Enterprise State Community College
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