Chyna Dixon
Whitehall ,PA
Summary
Proactive Scheduling Coordinator and Medical Receptionist with an extensive MEDICAL background and a wide experience in patient & customer care settings. Proven success in side by side patient care and support, patient scheduling, insurance management, and collaboration with over four different healthcare specialties. Bringing strong organizational skills, attention to detail, and a reliable commitment to patient and customer satisfaction. Equipped with lots of medical terminology due to my experience in roles with both ST LUKES and LVHN Hospital and 4 months knowledge in phlebotomy school. Compassionate and dedicated with professional committed to providing outstanding customer service, assistance and care.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Lehigh Valley Hospital and Health Network
Allentown
07.2023 - Current
- Worked/ Cross trained in different departments such as HVI heart and Vascular, General Surgery, Colon & Rectal Surgery & 402 Care.
- Utilized advanced software tools and platforms like EPIC SYSTEM, Outlook, Teams, Workday to effectively manage and schedule appointment calendars
- Communicated scheduling changes to staff members and management implementing proof-of-receipt to reduce errors.
- Contributed to patient satisfaction with timely and accurate appointment setting.
- Took inbound and out bound calls scheduling surgery appointments.
- Helped Patients obtain insurance referrals and assist with co pays.
- Kept high average of performance evaluations.
Medical Receptionist
St Lukes Physician Group Health Network
Bethlehem, PA
01.2022 - 07.2023
- Coordinated all patient scheduling, check-in, check-out .
- Checked patient insurance, demographic, and health history to keep information current using EPIC system.
- Helped patients complete necessary medical forms and documentation.
- Helped room patients to their designated rooms assigned to them.
- Helped set up all Paitents transpiration to and from appointments.
- Contributed to a positive work environment by collaborating effectively with colleagues to make sure we make the health environment safe for all workers and patients.
Pharmacy Technician
CVS Pharmacy
Bethlehem, PA
02.2021 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Adhering to HIPAA regulations when handling personal information during transactions.
- Worked remote Solving customer service problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Manged patients insurance, reached out to obtain referrals and co pays.
Home Health Caregiver
Caresphere
Bethlehem, PA
02.2020 - 11.2021
- Developed strong relationships with patients and families through my communication & empathetic listening skills.
- Assisted patients with dressing, grooming and feeding needs, helping get to & from doctor appointments.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for my patients.
- Provided mobility assistance such as walking and regular exercising needed for my paitents.
- Administered prescribed / ordered medications from the pharmacy accurately, ensuring proper dosage and adherence to schedules.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Managed time effectively while caring for multiple patients.
Housekeeping Aide
Cleanaway
Bethlehem, PA
02.2018 - 01.2020
- Worked for a company called Clean Haus, house to house, assisting with cleaning activities such as sweeping, mopping, dusting and polishing.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Maintained and ordered all inventory for the company such as cleaning supplies, ensuring adequate stock levels for daily operations!
- Used customer service skills and built strong bonds with the customer and crew members.
Cashier Team Lead
Walgreen's Pharmacy
Allentown, PA
06.2015 - 01.2018
- Performed store opening, closing shifts.
- Assisted customers by answering questions and fulfilling requests such ascomplete purchases, locate items, and join reward programs.
- Communicated with customers and team members to solve customer service problems.
- Processed both cash and card purchases and returns.
- Helped the Pharmacy, Photo counter, beauty station with all customer needs.
- stocked and handled all inventory.
Education
No Degree - Phlebotomy
Medcerts
Allentown, PAHigh School Diploma -
Whitehall High School
Whitehall, PA06.2019
Skills
- Adaptability
- Critical Thinking
- Problem-Solving
- Conflict Resolution
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Teamwork and Collaboration
- Time management skills
- Schedule Management
- Patient Engagement
- Medical Billing
- Documentation And Reporting
- Patient Registration
- Patient Scheduling
Timeline
Scheduling Coordinator
Lehigh Valley Hospital and Health Network
07.2023 - Current
Medical Receptionist
St Lukes Physician Group Health Network
01.2022 - 07.2023
Pharmacy Technician
CVS Pharmacy
02.2021 - 06.2022
Home Health Caregiver
Caresphere
02.2020 - 11.2021
Housekeeping Aide
Cleanaway
02.2018 - 01.2020
Cashier Team Lead
Walgreen's Pharmacy
06.2015 - 01.2018
High School Diploma -
Whitehall High School
No Degree - Phlebotomy
Medcerts