Chyna Lipscomb
Dallas ,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at T-Mobile. Skilled in managing high-stress situations and resolving customer complaints with empathy, leading to increased repeat business. Expertise in customer service and teamwork, ensuring efficient problem resolution and collaboration. Achieved significant improvements in client retention and satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Spectrum
03.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
T-Mobile
12.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
24-7 Intouch Tampa
01.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Nursing (Admin)
El Centro- Dallas College
Dallas, TX05.2026
High School Diploma -
Clearwater High School
Clearwater, FL05.2016
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Timeline
Sales Associate
Spectrum
03.2022 - 01.2024
Customer Service Representative
T-Mobile
12.2020 - 03.2022
Customer Service Representative
24-7 Intouch Tampa
01.2018 - 03.2020
Associate of Science - Nursing (Admin)
El Centro- Dallas College
High School Diploma -
Clearwater High School
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