CHYNA POWELL
Bronx,NY
Summary
Dynamic Access Service Representative with extensive experience at New York Presbyterian/Brooklyn Methodist Hospital. Expert in patient registration and EHR management, ensuring compliance with HIPAA regulations. Recognized for exceptional customer service and attention to detail, consistently enhancing patient satisfaction in high-volume environments. Proven ability to multitask and collaborate effectively within teams.
Overview
4
4
years of professional experience
Work History
Access Service Representative
New York Presbyterian/Brooklyn Methodist Hospital
Brooklyn, USA
12.2025 - Current
- Serve as the first point of contact for patients, providing professional, welcoming, and efficient registration experience.
- Conduct patient and representative interviews to accurately collect demographic and financial information.
- Enter, verify, and maintain patient data in ADT and EHR systems with a high level of accuracy and confidentiality.
- Support admissions, discharges, and transfers in compliance with hospital policies and HIPAA regulations.
- .
Nutrition Host/Dietary Clerk
NYP Brooklyn Methodist Hospital
Brooklyn, USA
12.2022 - 12.2024
- Process patient meal selections, input data into dietary systems, and generate tray tickets accurately and efficiently.
- Prepare and distribute patient meal trays and nourishments according to dietary guidelines and safety standards.
- Communicate directly with patients to gather food preferences and respond promptly to service requests.
- Deliver compassionate service aligned with hospital standards for patient care and satisfaction.
Food Service Worker
NYP Brooklyn Methodist Hospital
Brooklyn, USA
06.2022 - 12.2022
- Assisted with the preparation of cold meals and food items in accordance with hospital dietary and safety protocols.
- Assembled and delivered patient meal trays accurately and efficiently to support timely patient care.
- Ensured cleanliness and sanitation of kitchen and dining areas, including equipment, in compliance with hospital standards.
- Provided essential support to the Food and Nutrition Services team while delivering superior customer service to patients and their families.
Education
High School Diploma -
Satellite Academy High School
Manhattan, NY03.2018
Skills
- Registration management
- Electronic Health Records (EHR / ADT)
- HIPAA Compliance
- Customer Service & Communication
- Multitasking in High-Volume Settings
- Team Collaboration
- EPIC charting
- Insurance verification
- Healthcare customer service
- Data entry accuracy
- Patient communication
- Medical terminology
- Verbal and written communication
- Problem solving
- Time management
- Healthcare systems navigation
Timeline
Access Service Representative
New York Presbyterian/Brooklyn Methodist Hospital
12.2025 - Current
Nutrition Host/Dietary Clerk
NYP Brooklyn Methodist Hospital
12.2022 - 12.2024
Food Service Worker
NYP Brooklyn Methodist Hospital
06.2022 - 12.2022
High School Diploma -
Satellite Academy High School