Chyna Scott
Jacksonville,FL
Summary
Adept in medical terminology and customer service, I excel in environments requiring attention to detail and strong organizational skills. At Southeast Orthopedic Specialists, I enhanced customer satisfaction through effective complaint resolution and efficient booking management. Proficient in healthcare systems like Epic, my problem-solving abilities and conflict management skills ensure high-quality patient care and administrative support.
Overview
6
6
years of professional experience
Work History
Front Desk Representative
Southeast Orthopedic Specialists
Jacksonville, FL
12.2024 - Current
- Processed room bookings through the hotel reservation system.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Resolved customer complaints in a professional manner while ensuring their satisfaction was met.
- Verified customer credit to establish payment method for accommodations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Input and confirmed reservations for guests.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Verified customer identification and processed payments for services rendered.
Medical Support Staff Member
Gateway Community Services Medical Clinic
Jacksonville, FL
12.2023 - 10.2024
- Collected vital signs from patients prior to examinations and documented information accurately on charts.
- Organized work orders, maintenance repairs and other administrative duties.
- Supported nursing staff in day-to-day operations.
- Communicated with physicians regarding patient care plans, medication changes or other relevant matters.
- Monitored health and well-being of clients and reported significant health changes.
- Responded promptly to emergency situations by coordinating with appropriate personnel to ensure timely response.
Durable Medical Equipment Specialist
All About Pediactrics
Jacksonville, FL
05.2021 - 11.2022
- Reviewed purchase orders from suppliers ensuring accuracy with respect to pricing, quantity and quality standards before placing an order.
- Demonstrated correct operation and preventive maintenance of medical equipment to personnel.
- Participated in trade shows or conventions representing the company's line of durable medical equipment.
- Maintained accurate records of all sales transactions, inventory levels and other pertinent data.
Patient Registration Specialist
UF Health Shands Hospital
Jacksonville, FL
12.2018 - 06.2020
- Provided guidance on proper completion of forms related to registration processes.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
Education
Bachelor of Pharmacy - Pharmacy
Ultimate Medical Academy
Clearwater, FL05-2026
High School Diploma -
William M. Raines High School
Jacksonville, FL05-2018
Skills
I am an experienced medical worker and customer service professional with a strong background; medical terminology is my backbone, following the importance of understanding HIPAA law in front desk tasks I am medically terminology-driven and computer-trained in systems such as Epic, Athena, and other known healthcare systems Discharging patients, electronic health records maintenance and other duties of a clerical nature
I have my CPR, BLS, and Adult First Aid CPR AED,
ASHI-Approved
- Cash handling
- Word processing
- Supply stocking
- File management
- Conflict management
- Problem-solving skills
- Correspondence management
- Greeting guests
- Welcoming guests
- Scheduling appointments
- Registration processing
Timeline
Front Desk Representative
Southeast Orthopedic Specialists
12.2024 - Current
Medical Support Staff Member
Gateway Community Services Medical Clinic
12.2023 - 10.2024
Durable Medical Equipment Specialist
All About Pediactrics
05.2021 - 11.2022
Patient Registration Specialist
UF Health Shands Hospital
12.2018 - 06.2020
Bachelor of Pharmacy - Pharmacy
Ultimate Medical Academy
High School Diploma -
William M. Raines High School
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