Chynah McCalmon
Albany
Summary
Organized professional with willingness to work as part of a cohesive team or in an independent role. Known for exceptional composure and kindness. Motivated to take on new challenges with a strong work ethic and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Clinical Assistant
Center for disability services
Albany
12.2024 - Current
- Assisted in daily operations of disability support services.
- Collaborated with healthcare professionals to coordinate patient care.
- Managed patient records using electronic health record systems.
- Provided compassionate support to individuals with disabilities.
- Conducted intake assessments to gather patient information.
- Educated patients on available resources and services.
- Facilitated communication between patients and family members.
- Organized team meetings to discuss patient needs and progress.
- Answered phones and responded to inquiries from patients or family members.
- Assisted patients with basic care and provided excellent service.
- Medical terminology
Direct support professional
Capital District DDSO
Albany
05.2021 - 11.2024
- Assisted individuals with daily living activities and personal care needs.
- Implemented individualized support plans for clients with developmental disabilities.
- Monitored client behavior and reported changes to the supervisory team.
Medicaid Representative
Maximus Call Center
Albany
08.2017 - 04.2021
- Assisted clients with Medicaid applications and eligibility determinations.
- Educated applicants about program benefits and documentation requirements.
- Processed client inquiries through phone and online communication channels.
- Maintained accurate records in the Medicaid management system.
- Collaborated with team members to resolve client issues effectively.
Cashier Team Lead
Burlington
Latham
09.2016 - 08.2017
- Supervised cashier team ensuring efficient transaction processing and excellent customer service.
- Trained new cashiers on register operations and company policies for optimal performance.
- Managed cash handling procedures to maintain accuracy and security during shifts.
Hostess Trainer
Dennys Diner
Albany
11.2015 - 08.2016
- Trained new host staff on customer service protocols and best practices.
- Managed seating arrangements to optimize guest flow during peak hours.
Education
Shaker High School
Latham, NYSkills
- Electronic health records
- Patient assessment
- Care coordination
- Disability support services
Timeline
Clinical Assistant
Center for disability services
12.2024 - Current
Direct support professional
Capital District DDSO
05.2021 - 11.2024
Medicaid Representative
Maximus Call Center
08.2017 - 04.2021
Cashier Team Lead
Burlington
09.2016 - 08.2017
Hostess Trainer
Dennys Diner
11.2015 - 08.2016
Shaker High School