Chynna Bayley Ballard
Prescott Valley,AZ
Summary
Assistant Community Manager | Luxury Residential Operations
Experienced residential property management professional and U.S. Army veteran with 5+ years overseeing daily operations, leasing administration, budgeting, maintenance coordination, and team support across residential portfolios. Highly organized, service-oriented, and calm under pressure, with a strong focus on resident experience, compliance, and operational excellence. Actively seeking an Assistant Community Manager role in a luxury apartment community, with a clear growth path to Community Manager.
Overview
11
11
years of professional experience
Work History
Residential Operations Manager
AppleTree Property Management
Raleigh, North Carolina
10.2019 - Current
- Assisted daily operations across a residential portfolio, ensuring high standards in leasing performance, resident satisfaction, maintenance execution, and compliance.
- Assisted with lease administration, renewals, vacancy forecasting, and marketing efforts to maintain strong occupancy.
- Coordinated maintenance operations and capital improvements, working closely with vendors and internal teams.
- Tracked budgets, collections, reporting, and delinquency, ensuring financial accuracy and adherence to company policies.
- Served as a primary point of contact for residents and prospective tenants, resolving concerns professionally and efficiently.
- Assisted in training, mentoring, and supporting leasing and maintenance staff, helping improve engagement and retention.
- Supported elevated resident experience standards through professional communication, proactive issue resolution, and consistent follow-through.
- Supported operations across diverse residential assets, gaining experience applicable to large-scale, multi-hundred-unit communities.
- Led cross-functional teams to implement strategic initiatives and improve service delivery standards.
Training Operations Room Non-Commissioned Officer
United States Army
Fort Bragg, North Carolina
01.2015 - 07.2019
- Managed daily administrative and operational functions for a 140+ person organization.
- Served as executive assistant to senior leadership, coordinating schedules, communications, and reporting.
- Maintained detailed records, compliance documentation, and accountability of high-value equipment.
- Led teams in high-pressure environments, ensuring accuracy, professionalism, and operational readiness.
Education
Bachelor of Arts - Business Management (In Progress)
Methodist University
Fayetteville, NC12-2026
Skills
Luxury Resident Experience & Relations
Lease Administration & Renewals
Assistant Community Management
Daily Property Operations
Budget Tracking & Reporting
Maintenance & Vendor Coordination
Fair Housing & Tenant Law Compliance
Leasing Support & Occupancy Management
Team Leadership & Training
Conflict Resolution & Customer Service
Timeline
Residential Operations Manager
AppleTree Property Management
10.2019 - Current
Training Operations Room Non-Commissioned Officer
United States Army
01.2015 - 07.2019
Bachelor of Arts - Business Management (In Progress)
Methodist University
AWARDS
- United States Army Commendation Medal
- United States Army Achievement Medal (2x)
- United States Army Good Conduct Medal
- National Honor Society Member