Chystell Bright-Holland
Portsmouth,Virginia
Summary
Dedicated employee & Medical Coder with over 6 -10 years of successful of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft and history achieving high data output. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant III
Tidewater Community College Virginia Beach Campus
Virginia Beach, VA
05.2023 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Certify veterans for college using their COE, TOB, and DD-214.
- Enter tuition and fees so the students can get proper reimbursement.
- Respond to student emails and staff in a timely manner.
- Team player with co-workers
Office Specialist
Chesapeake Integrated Behavioral Healthcare
Chesapeake, VA
07.2022 - Current
- Responded to inquiries from callers seeking information.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled client correspondence and tracked records to foster office efficiency.
- Responded to requests for information from various individuals by providing medical documents.
Coder
Emergency Physicians Of Tidewater
Norfolk, VA
06.2021 - 03.2022
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures
Provider Appeal Coordinator
Optima Health
Virginia Beach, VA
06.2017 - 10.2018
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Answered outside provider inquiries via email, telephone and written correspondence.
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings.
Medical Coder Auditor/Trainer
Standard Technology
Bethesda, MD
03.2016 - 02.2017
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Remote HCC Coder
CSI Companies
Franklin, Tennessee
10.2015 - 01.2016
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Maintained energy and enthusiasm in fast-paced environment
Outpatient Medical Coder
Signature Performance
Omaha, NE
11.2013 - 08.2015
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
Education
Master of Science - Human Resources Management
Strayer University
Chesapeake, VA06.2020
Master of Science - Business Administration
Strayer University
Chesapeake, VA09.2011
Bachelor of Science - Medical Records Administration
Norfolk State University
Norfolk, VA07.1990
High School Diploma -
Indian River High School
Chesapeake, VA06.1982
Skills
- Office Supplies and Inventory
- Record Sorting and Filing
- Data Entry and 10-Key
- Customer Service
- Medical Procedure Coding Software
- Microsoft Office
- Records Management Software
Affiliations
Professional Coders of Tidewater (AAPC)
Certification
Member of Alpha Kappa Alpha Inc. (Gamma Delta Omega)
Timeline
Administrative Assistant III
Tidewater Community College Virginia Beach Campus
05.2023 - Current
Office Specialist
Chesapeake Integrated Behavioral Healthcare
07.2022 - Current
Coder
Emergency Physicians Of Tidewater
06.2021 - 03.2022
Provider Appeal Coordinator
Optima Health
06.2017 - 10.2018
Medical Coder Auditor/Trainer
Standard Technology
03.2016 - 02.2017
Remote HCC Coder
CSI Companies
10.2015 - 01.2016
Outpatient Medical Coder
Signature Performance
11.2013 - 08.2015
Master of Science - Human Resources Management
Strayer University
Master of Science - Business Administration
Strayer University
Bachelor of Science - Medical Records Administration
Norfolk State University
High School Diploma -
Indian River High School
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