Ciani Lewis
Clayton,NC
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Texas Steakhouse
02.2024 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, coordinating seating arrangements.
- Assisted servers by communicating guest needs and preferences effectively.
- Monitored dining area for cleanliness and organization throughout service.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Restaurant Team Member
Glenair
09.2023 - 01.2024
- Delivered exceptional customer service by efficiently managing orders and addressing customer inquiries.
- Engaged with customers to enhance their dining experience through personalized service.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Restaurant Hostess
Olive Garden Restaurant
06.2022 - 03.2023
- Collaborated with team members to maintain smooth operational flow.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
High School Diploma -
Athens Drive Magnet High School
Raleigh, NC06-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Table bussing
- Payment processing
Timeline
Restaurant Hostess
Texas Steakhouse
02.2024 - Current
Restaurant Team Member
Glenair
09.2023 - 01.2024
Restaurant Hostess
Olive Garden Restaurant
06.2022 - 03.2023
High School Diploma -
Athens Drive Magnet High School