Cianne O'Connell
Nashua
Summary
Dynamic hospitality professional with experience in front desk reception and catering services. Skilled in problem-solving and team collaboration, ensuring seamless operations and high guest satisfaction. Ready to contribute to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Esmeralda's Beauty Bar
07.2025 - Current
- Front Desk Receptionist | Esmeralda Beauty Bar – Londonderry, NH
- Served as the first point of contact for clients, creating a welcoming and professional salon experience from arrival to departure
- Managed daily scheduling, appointment confirmations, and client rebooking to maintain salon organization and efficiency
- Answered incoming phone calls, responded to emails, and communicated effectively with clients and staff members
- Assisted in maintaining a clean, organized, and professional salon environment at all times
- Coordinated client check-ins and check-outs while ensuring customer satisfaction and positive guest experiences
- Supported salon staff with daily operations and scheduling needs to promote smooth workflow and team communication
- Handled customer inquiries, resolved concerns professionally, and ensured clients felt valued and cared for
- Maintained accurate appointment records and updated schedules throughout the day
- Provided support in inventory management by monitoring supplies and restocking as needed.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Demonstrated strong multitasking, time management, and customer service skills in a fast-paced salon environment
Catering Server
Caroline's Fine Food and Dining
05.2023 - Current
- Coordinated setup of all equipment for cooking, prepping, and serving to ensure seamless event execution
- Prepared all food and accommodations for guests, contributing to high satisfaction at each event
- Maintained cleanliness throughout events by assisting with cooking, plating, and supporting team members as needed
- Served and assisted all guests, addressing needs promptly and communicating thoroughly with staff to enhance service quality
- Cleared tables and removed extra trash after final servings, ensuring a clean and organized event space
- Packed up tables and equipment used, returning items to storage and performing thorough cleaning to maintain standards
- Inspected and maintained tents to ensure they were in excellent condition and ready for upcoming events
- Set up and arranged dining areas, adhering to company standards for presentation and aesthetics.
- Assisted in food preparation and presentation, maintaining high standards of quality and hygiene.
- Monitored guest needs throughout events, providing prompt assistance and addressing concerns efficiently.
- Trained new catering staff on service protocols and company policies, fostering a collaborative team environment.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Arranged linens and table settings according to seating plan and event theme.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Homeschool
Nashua, NHSkills
- Customer service
- Time management
- Problem-solving skills
- Hospitality services
- Initiative-taking
- Conflict management
- Effective planning
- Researching skills
- Performance improvement
- Project management
- Multitasking and organization
- Problem-solving
- Relationship building
Timeline
Front Desk Receptionist
Esmeralda's Beauty Bar
07.2025 - Current
Catering Server
Caroline's Fine Food and Dining
05.2023 - Current
High School Diploma -
Homeschool