Ciara Arellano
Sunland,CA
Summary
Results-oriented professional with strong leadership and time management skills. Experienced in customer service and team training, dedicated to driving operational efficiency and enhancing customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Baja Fresh
La Crescenta, CA
01.2023 - 03.2024
- Supervised cashier operations, enhancing customer service efficiency.
- Managed cash register functions, ensuring accurate transaction processing and balanced drawers.
- Trained new team members on cash handling procedures and customer interaction.
- Assisted customers with inquiries and resolved issues effectively and courteously.
- Implemented best practices for maintaining a clean and organized workspace.
- Performed daily opening and closing procedures for the register area.
- Assisted cashiers in resolving customer complaints and inquiries, fostering a positive shopping experience.
Sales Representative
Pinacoteca
North Hollywood, California
06.2021 - 03.2023
- Cultivated key customer relationships, resulting in increased sales revenue.
- Applied active listening to engage customers, identifying needs and recommending tailored products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of all sales and prospecting activities.
- Managed inventory of art pieces and maintained accurate records.
- Collaborated with team members to enhance customer service strategies.
- Created customized sales techniques that effectively sold and upsold services to new and existing clients.
Instacart Shopper
Instacart
Los Angeles, California
02.2018 - 01.2022
- Completed pickup and shopping orders for customers, enhancing satisfaction through timely service.
- Ensured order accuracy by double checking contents before bagging, minimizing discrepancies.
- Implemented efficient shopping routes to optimize order fulfillment and delivery times.
- Satisfied customers with quick, accurate service under tight deadlines.
- Resolved customer complaints quickly and professionally.
- Managed time effectively to meet designated shopping timeframes, contributing to efficient order fulfillment.
Supervisor
Dollar King Store
La Crescenta, California
07.2015 - 12.2018
- Trained new employees on customer service standards and operational procedures, enhancing service quality.
- Implemented quality control measures, significantly reducing error rates.
- Monitored inventory levels and coordinated restocking activities to ensure product availability.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Ensured compliance with safety regulations and maintained a clean store environment.
- Complied with company policies, objectives and communication goals.
- Fostered a positive and motivating work environment, contributing to increased team morale.
Education
High School Diploma -
La Canada High School
La Cañada Flintridge, CA06-2017
Some College (No Degree) - Business
Pasadena City College
Pasadena, California, CASkills
- Cash Management
- Transaction processing
- Inventory tracking
- Data Entry
- Computer Skills
- Performance monitoring
- Service training
- Relationship management
- Attention to detail
- Time management
- Problem solving
- Leadership training
- Effective communication
- Conflict resolution
Languages
English
Professional
Certification
NHA Phlebotomy Technician (CPT) Certification
References
References available upon request.
Timeline
Cashier Team Lead
Baja Fresh
01.2023 - 03.2024
Sales Representative
Pinacoteca
06.2021 - 03.2023
Instacart Shopper
Instacart
02.2018 - 01.2022
Supervisor
Dollar King Store
07.2015 - 12.2018
High School Diploma -
La Canada High School
Some College (No Degree) - Business
Pasadena City College