Summary
Overview
Work History
Education
Skills
Timeline
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Ciara Brinson

Harrison,OH

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Massage Envy
Cincinnati, OH
07.2019 - Current
  • Used [Software] to process reservations, check-ins and check-outs.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Maintained transaction security by verifying payment cards against identification.

Shift Supervisor

Snappy Tomato Pizza
Ross, OH
11.2018 - 05.2019
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.

Preschool Teacher

All About Kids
Monfort Heights, Ohio
01.2018 - 08.2018
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Allowed for ample outdoor discovery time each day.
  • Promoted sensory development by providing access to different textures.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Assisted and supervised up to 20 children through entire school day.

Education

High School Diploma -

William Henry Harrison High School
Harrison, OH
05.2017

Certificate - Phlebotomy

Great Oaks Career Campuses
Cincinnati, OH
06.2020

Skills

  • File management
  • Accounts payable and receivable
  • Housekeeping
  • Scheduling
  • Decision-making abilities
  • CPR and Child CPR Training (2018)
  • Staff management
  • Cash handling expertise

Timeline

Front Desk Associate

Massage Envy
07.2019 - Current

Shift Supervisor

Snappy Tomato Pizza
11.2018 - 05.2019

Preschool Teacher

All About Kids
01.2018 - 08.2018

High School Diploma -

William Henry Harrison High School

Certificate - Phlebotomy

Great Oaks Career Campuses

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Ciara Brinson