Ciara Colmorgen
Palmetto,FL
Summary
Dynamic and results-driven professional with extensive experience at Bartending at Paddy Wagon Irish Pub. Expert in customer service and team leadership, consistently enhancing bar profitability while mentoring staff. Proficient in POS systems and adept at resolving complaints, ensuring exceptional guest experiences during high-volume events.
Customer-focused Bartender with 10+ years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.
Overview
10
10
years of professional experience
Work History
Head Bartender
Paddy Wagon Irish Pub
07.2024 - Current
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Built relationships with vendors to manage orders and negotiate costs.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender
Linksters Taproom
08.2019 - 07.2024
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
Service Manager
Shake Station
01.2015 - 08.2019
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
Education
Associate of Science - Nursing
State College of Florida
Bradenton, FLSkills
- Sharp memory
- Customer service
- Social media marketing
- Team leadership
- Retaining information
- POS system proficiency
- Suggestive selling
- Blending techniques
- Incident management
- Complaint resolution
- Adaptability and flexibility
Timeline
Head Bartender
Paddy Wagon Irish Pub
07.2024 - Current
Bartender
Linksters Taproom
08.2019 - 07.2024
Service Manager
Shake Station
01.2015 - 08.2019
Associate of Science - Nursing
State College of Florida
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