Ciara Dwyer
Okauchee,WI
Summary
Adaptable professional with a background in sales, healthcare support, and education. Known for clear communication, problem solving, and organized follow-through, with experience managing records, scheduling care, supporting individualized plans, and building positive relationships across clients, families, and teams.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Small Business Account Executive
Crisis Prevention Institute
Menomonee Falls, Wisconsin
06.2023 - Current
- Led discovery conversations and risk assessments for small businesses
- Cultivated account relationships through consistent follow-up calls, enhancing customer engagement.
- Developed and implemented comprehensive sales strategies to increase customer base and revenue.
- Created and managed account plans for all assigned clients.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
- Supported territory plans for CPI small business growth.
- Monitored competitor activities, products, services, and pricing strategies to inform competitive positioning.
- Facilitated strategic alignments for education and human services organizations to enhance collaboration.
- Contributed to team meetings by sharing insights on best practices and strategies to drive sales performance.
- Managed pipeline activity in CRM systems.
Health Services Assistant
Prader-Willi Homes of Oconomowoc
Oconomowoc , WI
06.2022 - 06.2023
- Documented health observations and care activities in resident records.
- Coordinated appointments, transportation, and follow-up care for residents.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Followed individualized care plans supporting resident safety and dignity.
- Verified insurance eligibility prior to scheduling appointments.
- Researched medical coding procedures in order to accurately enter billing information into the system.
- Advised patients on healthcare issues and scheduled appointments for general check-ups or specialist visits.
- Scheduled follow-up appointments for long-term care plans or treatments prescribed by physicians.
Paraeducator, Special Education
Oconomowoc Area School District
Oconomowoc, Wisconsin
07.2018 - 06.2022
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Reinforced IEP accommodations and classroom modifications for individual student needs
- Assisted special education teacher with lesson materials and daily instructional routines
- Monitored student behavior and redirected attention, fostering a supportive classroom environment
- Monitored student progress and provided constructive feedback to parents and school administrators, enhancing communication regarding academic performance
- Attended IEP meetings, developed intervention strategies and communicated results to faculty members.
- Implemented evidence-based interventions tailored specifically for individuals with disabilities.
- Facilitated PBIS training sessions for educators, promoting positive behavioral interventions and supports
- Participated in medical alert and crisis intervention team
Administrative Coordinator
FirstLight HomeCare
Pewaukee, Wisconsin
10.2017 - 07.2018
- Coordinated caregiver schedules, ensuring optimal client coverage and efficient daily office operations.
- Managed client records and confidential documentation, supporting compliance and effective home care operations.
- Facilitated hiring process, interviewing candidates and onboarding new employees to strengthen team capabilities.
- Prepared onboarding paperwork for new hires and updated employee information.
- Supported billing, payroll, and invoice processing for home care services.
- Communicated schedule changes and client needs across care teams and management.
- Maintained accurate records of employee attendance, vacation requests, absences.
Education
Some College (No Degree) - Education
Bryant & Stratton College
NYSkills
- Sales strategy development
- CRM management
- Customer engagement
- Competitive analysis
- Strategic planning
- Problem solving
- Leadership skills
- Communication skills
Certification
- First Aid/AED
- CPI Non-violent crisis intervention
Timeline
Small Business Account Executive
Crisis Prevention Institute
06.2023 - Current
Health Services Assistant
Prader-Willi Homes of Oconomowoc
06.2022 - 06.2023
Paraeducator, Special Education
Oconomowoc Area School District
07.2018 - 06.2022
Administrative Coordinator
FirstLight HomeCare
10.2017 - 07.2018
Some College (No Degree) - Education
Bryant & Stratton College