Ciara Fitting
Lewiston,Idaho
Summary
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty
Overview
16
16
years of professional experience
Work History
Owner
Lashes by Ciara
Lewiston, ID
02.2024 - Current
- Certification in lash application and proficiency in classic, hybrid, volume, and mega volume eyelash extensions
- High level of precision for meticulous and close-up work
- Ability to sit for long periods of time
- Strong interpersonal skills to build a repeat clientele
- Do individual consultations assessing client eye shape and natural lashes to recommend appropriate style, length, and curl
- Upholding high standards of sterilization for tools and workplace
- Providing detailed aftercare education to ensure long-lasting results and client safety
- Promoting retail products fir aftercare, lash health, and cleanliness
- Promote business and my personal work to gain new clientele
Membership Administrator I
Cambia Health Solutions- Regence
Lewiston, Idaho
07.2023 - 04.2025
- Process small and midsize group enrollment applications
- Provide customer serviced to internal and external customers through written and verbal correspondence
- Ensure member confidentiality in all aspects of eligibility and billing processes
- Identify and prioritize work in order to meet deadlines
- Perform all eligibility and reconciliation tasks accurately and timely for assigned business units, adhering to established procedures.
Owner
Serenity Treatment LLC
Lewiston, Idaho
06.2018 - 06.2024
- Scheduling and making appointments for all clinicians.
- Insurance billing, county billing, and state billing compliance.
- Multi-line phone calls with clients, lawyers, prosecutors, etc.
- File weekly and monthly status reports on iCourt
- Prepared multiple affidavits for court proceedings when asked by clients and/or lawyers
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Assistant Manager
Bath and Body Works
Lewiston, Idaho
10.2017 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Barista
Starbucks
Lewiston, Idaho
05.2017 - 10.2017
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Assistant Manager
Maurice’s
Lewiston, Idaho
05.2014 - 05.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Administrative Assistant
Snake River Rehabilitation and Counseling Services
Lewiston, Idaho
05.2010 - 05.2014
- Answer multi-line phone calls and schedule appointments
- File daily paperwork
- Assign and put together financial statements and taxes.
Education
Bachelor’s in Criminal Justice -
Lewis Clark State College
Lewiston, Idaho12.2019
Skills
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Information Gathering
- Compliance Analysis
- Problem-Solving
- Attention to Detail
- Audit Support
- Mediation Techniques
- Process enhancement
- Self-awareness
- Open-mindedness
Timeline
Owner
Lashes by Ciara
02.2024 - Current
Membership Administrator I
Cambia Health Solutions- Regence
07.2023 - 04.2025
Owner
Serenity Treatment LLC
06.2018 - 06.2024
Assistant Manager
Bath and Body Works
10.2017 - 05.2018
Barista
Starbucks
05.2017 - 10.2017
Assistant Manager
Maurice’s
05.2014 - 05.2017
Administrative Assistant
Snake River Rehabilitation and Counseling Services
05.2010 - 05.2014
Bachelor’s in Criminal Justice -
Lewis Clark State College