Hi, I’m
Ciara Force
Customer Service
Corning,NY
Summary
Committed and hardworking Customer Service Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
14
years of professional experience
Work History
Byrne DairyCorning, NY
Cashier
05.2021 - Current
Job overview
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Finalized paperwork from day before and also take the store deposit to the bank.
Barnes & NobleBig Flats, NY
Barista
12.2014 - 03.2015
Job overview
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Holmes Plate 54Corning, NY
Waitress
03.2014 - 06.2014
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Byrne DairyCorning, NY
Cashier
07.2012 - 10.2013
Job overview
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Earth,Paint & FireCorning, NY
Cashier/Customer Service Associate
05.2009 - 06.2010
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped people pick out what they wanted to paint.
Education
West High School Painted Post, NY
High School Diploma
02.2012 - 06.2012
Skills
Customer Service
Use of computer
Customer assistance
Refund handling
Cleaning and sanitizing
Customer Relations
Order taking
Currency counting
Safe verifications
Product knowledge
Time management skills
Timeline
Cashier
Byrne Dairy
05.2021 - Current
Barista
Barnes & Noble
12.2014 - 03.2015
Waitress
Holmes Plate 54
03.2014 - 06.2014
Cashier
Byrne Dairy
07.2012 - 10.2013
West High School
High School Diploma
02.2012 - 06.2012
Cashier/Customer Service Associate
Earth,Paint & Fire
05.2009 - 06.2010