Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciara Glauner

Parkesburg,PA

Summary

Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Auto Damage Appraiser

Glauner's Auto Body, Inc.
Parkesburg, Pennsylvania
04.2021 - Current
  • Determined repair costs by reviewing and analyzing vehicle damage.
  • Assessed satisfaction levels regarding repair work completed.
  • Assessed various factors such as parts availability and labor costs that impact the appraisal process.
  • Utilized specialized computer software programs to generate reports and estimates.
  • Photographed damage and wrote detailed summaries for documentation.
  • Demonstrated exceptional communication skills by consistently delivering accurate information and maintaining high levels of customer satisfaction.
  • Handled incoming calls, ensuring prompt and efficient message delivery and appropriate transfer to relevant departments.
  • Facilitated scheduling processes for a diverse range of individuals including clients and customers.
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.

Service Writer

Hershey Motors, Inc.
Parkesburg, Pennsylvania
03.2017 - 04.2021
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
  • Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
  • Followed up with customers after the completion of service to ensure satisfaction with the results.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.

Education

Cosmetology License - Cosmetology

Lancaster School of Cosmetology & Therapeutic Bodywork
Lancaster, PA
05-2005

High School Diploma -

Octorara Area High School
Atglen, PA
06-2004

Skills

  • Estimation skills
  • Mechanical Aptitude
  • Repair Planning
  • Damage Assessment
  • Negotiation and communication
  • Repair negotiations
  • Organizational abilities
  • Appointment Scheduling
  • Parts Ordering
  • Insurance procedures

Certification

  • Auto Damage Appraisal License April 2023

Timeline

Auto Damage Appraiser

Glauner's Auto Body, Inc.
04.2021 - Current

Service Writer

Hershey Motors, Inc.
03.2017 - 04.2021

Cosmetology License - Cosmetology

Lancaster School of Cosmetology & Therapeutic Bodywork

High School Diploma -

Octorara Area High School

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Ciara Glauner