Ciara Johnson
Jackson,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at KCK Housing Authority. Skilled in customer service and time management, adept at multitasking and meeting deadlines. Boosted loyalty through exceptional service, leveraging problem-solving skills and cash handling expertise to drive results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
10.2022 - Current
- Maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Build a highly satisfied and loyal customer base through uncovering needs and gathering customer information to support continued engagement.
Office Assistant
KCK Housing Authority
06.2022 - 08.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Retail Sales Associate
Beauty Secrets
12.2019 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases and locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Science - Public Health
Jackson State University
Jackson, MS05.2026
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Reliable and punctual
Cash Handling
Stocking and Receiving
Store Opening and Closing
Meeting deadlines
Languages
Spanish
Limited Working
Timeline
Sales Associate
Bath & Body Works
10.2022 - Current
Office Assistant
KCK Housing Authority
06.2022 - 08.2024
Retail Sales Associate
Beauty Secrets
12.2019 - 08.2022
Bachelor of Science - Public Health
Jackson State University
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