Ciara Kendall
Azle,TX
Summary
Caring and compassionate Behavior Technician experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
9
9
years of professional experience
Work History
Behavior Technician
Blue Sprig Pediatrics
11.2023 - Current
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Special Education Teacher Assistant
Davis School District
09.2020 - 05.2021
- Assist children with daily tasks like school work, life skills, and socializing
- Diapering and personal care
- Provided support to help students with special needs learn and grow
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts
- Provided mobility and personal care support to students with physical limitations.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Provided support to help students with special needs learn and grow.
Human Resources Assistant
NAF
10.2019 - 08.2020
- Appropriated Funds
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Developed and maintained HR policies and procedures
- Scheduling
- Answering Employee Questions via phone, email, and in person
- Maintaining Calendars
- POC to applicants
- Recruitment
- New Hire Processes
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Teller
America First Credit Union
10.2018 - 07.2019
- Credit Union
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
To-Go Specialist
Olive Garden
10.2016 - 10.2017
- Provide excellent customer service
- Answering multiple phone lines
- Interacting with customers
- Insuring great food and service
- Memorizing food menus and drink menus
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Working multiple computer programs to seat or input orders
- Working multiple positions in the restaurants
- Cash handling
- Cash deposits
Customer Service Representative
Domino's Pizza
01.2015 - 01.2016
- Answering multiple phone lines
- Inputting orders into computer system
- Upselling
- Handling and satisfying variety of customers
- Preparing and serving high quality product to every customer
- Labeling and dating food
- Cash handling
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Rowlett High School
Rowlett, TX06.2016
Skills
- Scheduling
- Administrative Support
- Employee Counseling and Support
- Screening Processes
- Job Applicant Interviews
- Documentation
- Clerical Support
Timeline
Behavior Technician
Blue Sprig Pediatrics
11.2023 - Current
Special Education Teacher Assistant
Davis School District
09.2020 - 05.2021
Human Resources Assistant
NAF
10.2019 - 08.2020
Teller
America First Credit Union
10.2018 - 07.2019
To-Go Specialist
Olive Garden
10.2016 - 10.2017
Customer Service Representative
Domino's Pizza
01.2015 - 01.2016
High School Diploma -
Rowlett High School
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