Ciara Kirtsey
Jacksonville,Fl
Summary
Dedicated customer service professional with experience in sales,client support, administrative assistance. Skilled in building strong customer relationships,resolving issues efficiently, delivering exceptional service. Demonstrated ability to communicate effectively,maintain accurate records, and support organizational goals. Seeking to leverage customer service,sales, and administrative experience in banking role while contributing to organizational success and providing outstanding client support
Overview
2
2
years of professional experience
Work History
Tax Associate (Volunteer)
Simply Taxes
Jacksonville, FL
01.2026 - 04.2026
- Assisted clients with tax preparation and document collection while maintaining confidentiality.
- Provided excellent customer support by explaining processes and responding to questions.
- Supported efficient office operations through organization and administrative assistance.
- Maintained accurate records and ensured attention to detail in all documentation.
Sales Advisor
Concentrix
Jacksonville, FL
11.2023 - 12.2025
- Managed customer inquiries and resolved concerns while maintaining high customer satisfaction.
- Handled high-stress situations professionally and efficiently.
- Educated customers on products and services, increasing sales opportunities.
- Handled high-volume customer interactions while maintaining professionalism in fast-paced, high pressure environments.
- Accurately documented customer interactions in company systems.
Education
High School Diploma -
Florida State College of Jacksonville
Jacksonville, FlSkills
- Customer Service Excellence
- Conflict Resolution
- Remote Work Experience
- CRM Systems
- Data Entry & Documentation
- Active Listening
- Member and Client Relations
- Account Support
- Attention to Detail
Timeline
Tax Associate (Volunteer)
Simply Taxes
01.2026 - 04.2026
Sales Advisor
Concentrix
11.2023 - 12.2025
High School Diploma -
Florida State College of Jacksonville