Years of professional experience
Ciara Miranda
Commerce
Summary
Developed exceptional customer service and multitasking abilities in a high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
3
3
1
1
Certification
Work History
Hostess
BJ's Restaurant & Brewhouse
02.2025 - Current
- Warmly greeted and escorted guests to their assigned tables, ensuring a welcoming atmosphere and enhancing customer satisfaction.
- Presented menus and daily specials to seated guests, ensuring they had napkins, water, and silverware, improving their dining experience.
- Addressed customer complaints or concerns promptly, escalating them to management when necessary, ensuring a positive dining experience and maintaining high customer satisfaction rates.
Senior Center Representative
Senior Citizen Center
05.2024 - 08.2024
- Prepared and served 200 meals daily, ensuring nutritional standards and timely delivery, demonstrating strong organizational skills.
- Communicated effectively with seniors, providing companionship and addressing their needs, showcasing excellent interpersonal skills.
- Performed daily clerical tasks including setting up activities, distributing newspapers, and maintaining cleanliness of the center, ensuring a well-organized environment.
Education
High School -
Schurr High School
05-2025
Associate of Science - Aerospace Engineering
Pasadena City College
Pasadena, CA05-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Exceptional communication
- Guest engagement
- Guest complaint resolution
- Hospitality service expertise
Certification
- ServSafe Food Handler
- ServSafe Certified
- Issued Feb 2025
Timeline
Hostess
BJ's Restaurant & Brewhouse
02.2025 - Current
Senior Center Representative
Senior Citizen Center
05.2024 - 08.2024
High School -
Schurr High School
Associate of Science - Aerospace Engineering
Pasadena City College
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