Ciara Monteiro
Abington
Summary
Dependable Server, successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Prefers interactive environments with coworkers to develop relationships and connections.
Overview
3
3
years of professional experience
Work History
To-Go Server
Chili's Bar And Grill
07.2022 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Remodel Team Member
Target
07.2021 - 09.2021
- Collaborated with team members to ensure efficient completion of remodeling tasks.
- Improved overall project quality by paying attention to detail and following industry best practices.
- Participated in safety training programs, reducing workplace accidents and promoting a safe work environment.
- Provided exceptional customer service, addressing client questions or concerns promptly and professionally.
Education
High School Diploma -
Abington High School
Abington, MA06.2022
Skills
- Stocking and Replenishing
- Quality Control
- High-Volume Dining
- Dining Customer Service
- Process Payments
- Train Employees
Timeline
To-Go Server
Chili's Bar And Grill
07.2022 - 02.2024
Remodel Team Member
Target
07.2021 - 09.2021
High School Diploma -
Abington High School
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