Ciara Ortiz
Orlando,FL
Summary
Motivated and dependable professional with extensive experience in customer service, sales support, and automotive service operations. Bilingual in English and Spanish with strong computer skills and the ability to thrive in fast-paced environments. Proven ability to multitask, communicate effectively, and provide exceptional customer service while maintaining professionalism under pressure. Flexible, punctual, and committed to continuous growth and learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Reed Nissan
03.2024 - Current
- Assist customers with vehicle maintenance and repair needs.
- Coordinate communication between customers and service technicians.
- Schedule appointments and maintain accurate service records.
- Resolve customer concerns while providing exceptional service.
BDC Sales Agent
Sutherlin Nissan
01.2020 - 12.2023
- Managed inbound and outbound customer communications.
- Scheduled appointments and supported dealership sales efforts.
- Maintained customer information and records using dealership software.
- Delivered excellent customer service while handling multiple tasks efficiently.
Auto Detailer
Sutherlin
08.2017 - 01.2020
- Cleaned and detailed vehicles to dealership standards.
- Prepared vehicles for customer delivery and showroom display.
- Maintained a clean and organized work area.
- Worked efficiently to meet deadlines and quality expectations.
Education
High School Diploma -
The Conrad Academy Orlando
Orlando, FL05.2017
Skills
- Communication skills
- Customer service
- Time management
- Bilingual
- Problem Resolution
- Workflow management
- Team collaboration
- Computer skills
- Multitasking and organization
- Strong work ethic
- Complaint resolution
Certification
- Certified Master Service Advisor, Reed Nissan - 2 years
Languages
English
Spanish
Timeline
Service Advisor
Reed Nissan
03.2024 - Current
BDC Sales Agent
Sutherlin Nissan
01.2020 - 12.2023
Auto Detailer
Sutherlin
08.2017 - 01.2020
High School Diploma -
The Conrad Academy Orlando