CIARA TAYLOR
St. Louis,MO
Summary
Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Express Scripts
St Louis, MO
06.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Representative
Magellan Healthcare
St Louis, MO
03.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
PAC 1 Coordinator
CHARTER SPECTRUM
St Ann, MO
03.2019 - 03.2020
- Process escalations from various internal teams to resolve customer service issues stemming from porting, provisioning or 911 related items
- Preform other duties as requested by supervisor
- Process inbound and outbound customer calls related to exceptions, such as TPV failures and LNP errors, which prevent from orders flowing properly
- Monitor and resolve exception tasks from the billing and provisioning systems for all residential and commercial order activity including new connects, reconnects, service changes and disconnects.
- Entered data, generated reports and produced tracking documents.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
General Clerk II
SERCO
Wentzville, MO
11.2016 - 06.2017
- Answered phones, processed mail, operated office equipment and maintained office supplies
- Gathered, compiled, and verified information and performed data entry.
Customer Service Representative
APAC
Davenport, IA
03.2014 - 05.2016
- Answered incoming calls from prospective customers to explain services and products offered
- Became proficient with client programs and develop product knowledge
- Recorded and verified names, addresses, purchases and reactions of prospective customers
- Entered orders into computer
- Maintained professional attire that adheres to APAC standards.
Certified Nurse Aide
The Kahl Home
Davenport, IA
10.2013 - 03.2014
Certified Nurse Aide
Williams Home Health
St. Louis, MO
04.2011 - 10.2013
- Helped clients with bathing and bathroom functions
- Fed, groomed, administered medicine and light housekeeping
- Transported client to doctors’ appointments, grocery store and miscellaneous travel
- Assisted clients with daily activities, such as bathing and bathroom functions
- Fed, groomed, administered medications, light housekeeping and miscellaneous travel
Education
Electronic Medical Records - undefined
Associate Degree - Medical Assistant with Office Management
Vatterott College
08.2019
Skills
- Responding to Difficult Customers
- Customer Data Confidentiality
- Exceptional Communicator
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Express Scripts
06.2021 - 05.2022
Customer Service Representative
Magellan Healthcare
03.2020 - 06.2021
PAC 1 Coordinator
CHARTER SPECTRUM
03.2019 - 03.2020
General Clerk II
SERCO
11.2016 - 06.2017
Customer Service Representative
APAC
03.2014 - 05.2016
Certified Nurse Aide
The Kahl Home
10.2013 - 03.2014
Certified Nurse Aide
Williams Home Health
04.2011 - 10.2013
Electronic Medical Records - undefined
Associate Degree - Medical Assistant with Office Management
Vatterott College
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