Ciara Williams
Ferguson,MO
Summary
Dynamic professional with a proven track record in customer service at Anthem, adept at problem-solving and enhancing client satisfaction. Skilled in teamwork and time management, I excelled in resolving complex inquiries and fostering positive relationships, contributing to increased loyalty and repeat business. Committed to delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Associate
Jd Sport
01.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Teacher's Assistant
St. Louis Public School District
08.2024 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Assistant Director
Tilsunup 24hr Daycare
01.2021 - 08.2024
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
Member Service Representative
Anthem- REMOTE
02.2020 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Call Center Representative
Keystone Staffing Solutions
03.2018 - 01.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Convergys
08.2015 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of General Studies -
St Louis Community College
Florissant, MOHigh School Diploma -
Lift For Life Academy
St Louis, MO05.2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Jd Sport
01.2025 - Current
Teacher's Assistant
St. Louis Public School District
08.2024 - Current
Assistant Director
Tilsunup 24hr Daycare
01.2021 - 08.2024
Member Service Representative
Anthem- REMOTE
02.2020 - 12.2022
Call Center Representative
Keystone Staffing Solutions
03.2018 - 01.2019
Customer Service Representative
Convergys
08.2015 - 05.2018
Associate Of General Studies -
St Louis Community College
High School Diploma -
Lift For Life Academy