Ciaran McCourt

• Serve food and beverages promptly with focused attention to customer needs.
• Work with POS system to place orders, manage bills, and handle complimentary items.
• Cultivate warm relationships with regular customers.
• Maintain clean and organized dining areas to uphold restaurant hygiene standards.
• Display enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Graded and evaluated student assignments, papers, and course work.
• Designed creative and engaging lessons for 6th grade Language Arts and Social Studies class.
• Tracked reading level data throughout the year, implementing student benchmarks and goals related to progress and proficiency in reading.

• Worked summer months during high traffic season on a popular tourist destination in northern Michigan.
• Handled retail responsibilities at two separate locations, which included completing inventory for items, selling merchandise, and general store upkeep.
• Oversaw restocking and organization of seasonal merchandise.
• Assisted customers on the sale floor and created a welcoming shopping atmosphere.
• Reconciled all cash and credit cards from five store locations.

• Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Assisted customers with locating books and other materials in store.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Assisted students and faculty with library services including book checkouts, study carrel reservations, reference, and research inquiries.

• Managed, packed, and documented book transactions between multiple libraries.

• Supervised other access services student employees in a role of leadership.

• Addressed patron requests, questions, and complaints over the phone and in person.

• Efficiently navigated research databases and library catalogs to locate relevant resources needed for student and patron projects.